Head of Projects - Fulfilment

ASOS; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

ASOS is seeking a dynamic Head of Projects to lead strategic planning and execution for ecommerce operations. This role demands a leader adept at managing multiple initiatives, ensuring timely delivery within budget, and fostering a culture of excellence and collaboration across teams. Join us to make a significant impact in a fast-paced environment while championing Diversity, Equity & Inclusion within the organization.

Benefits

Employee discount

Personal development opportunities

Employee sample sales

Access to LinkedIn learning materials

25 days paid annual leave

Discretionary bonus scheme

Private medical care scheme

Flexible benefits allowance

Qualifications

• Extensive experience in project management and leadership.
• Proven track record in complex, multi-site projects.
• PMP, PRINCE2 or similar certification desirable.

Responsibilities

• Lead the end-to-end project delivery lifecycle.
• Define and implement project governance frameworks.
• Oversee project performance, risks, and dependencies.

Skills

Leadership

Communication

Stakeholder Management

Project Management

Coaching

Education

Degree in Business, Engineering, Logistics, or related field

Tools

MS Project

Smartsheet

Jira

Power BI

Job description

Company Description

We’re ASOS, the online retailer for fashion lovers all around the world.

We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.

But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.

Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.

Job Description

As theHead of Projects, you will lead the strategic planning, execution, and governance of projects across our ecommerce operations. You’ll oversee a diverse portfolio of initiatives—from infrastructure changes to automation rollouts and network expansions—ensuring they are delivered on time, within budget, and aligned with business goals. This role is perfect for a dynamic leader who thrives in fast-paced environments and is passionate about driving operational excellence through structured project delivery.

The Details

• Lead the end-to-end project delivery lifecycle across our supply chain
• Manage and mentor a team of project managers, coordinators, and PMO professionals
• Define and implement project governance frameworks, tools, and best practices
• Oversee project portfolio planning, prioritization, and resource allocation
• Ensure alignment of all projects with strategic business objectives and KPIs
• Collaborate with cross-functional teams including engineering, operations, IT, and finance
• Monitor project performance, risks, and dependencies across multiple workstreams
• Present project updates and strategic insights to senior leadership and stakeholders
• Drive continuous improvement in project delivery quality, and speed.
• Support change management, training, and stakeholder engagement initiatives
• Ensure compliance with safety, quality, and regulatory standards in all project activities
• Foster a culture of accountability, collaboration, and innovation within the project team
• Supporting our culture by championing Diversity, Equity & Inclusion strategies.

Qualifications

About You

• Educational background in Business, Engineering, Logistics, or a related field
• Extensive project management experience, coupled with a strong background in a leadership role.
• Proven track record of delivering complex, multi-site projects in logistics or ecommerce
• PMP, PRINCE2 or similar project management certification is highly desireable
• Strong leadership, coaching, and team development skills
• Excellent stakeholder management and communication abilities
• Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira, Power BI)
• Experience with portfolio management and strategic planning
• Willingness to travel up to 50%

Additional Information

• Employee discount (hello ASOS discount!)
• ASOS Develops (personal development opportunities across the business)
• Employee sample sales
• Access to a huge range of LinkedIn learning materials
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits