Head of Projects

SF Recruitment; England; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A recruitment agency is supporting a business in Stoke for the Head of Project Management position. This role involves overseeing all project deliveries, leading the project team, and managing key performance indicators. Candidates should have experience in project delivery and a background in SaaS or Financial Services. The position offers a salary of up to £90,000 with benefits, requiring on-site presence 2 days a week.

Qualifications

• Experience leading project delivery teams, including Project Managers and Implementation Managers.
• Background in SaaS or Financial Services.

Responsibilities

• Take ownership and maintain accountability for project deliveries.
• Lead and develop the project delivery team.
• Define and implement project KPIs and reporting frameworks.
• Drive consistency and quality in delivery via process optimization.
• Oversee project budgets and expenditures.
• Act as a key stakeholder for strategic planning.
• Lead delivery planning for complex client engagements.
• Assess delivery team performance and suggest improvements.
• Manage risk and scope across client projects.
• Provide mentorship and coaching to build a high-performance culture.

Skills

Leadership

Project Delivery

Risk Management

Stakeholder Management

Job description

Overview

We're proud to be supporting a fantastic business based in Stoke in their search for a Head of Project Management to join them on a permanent basis. This role will require you to be on site 2 days a week and will pay up to £90,000 base + benefits. Ideally you will be from a SaaS/Financial Services background.

What You'll Do

• Take ownership and maintain overall accountability for all project deliveries across the organisation (IT and Client).
• Lead and develop the project delivery team, ensuring clear responsibilities, alignment, and performance against strategic objectives.
• Partner with the Chief Delivery Officer and Implementation Manager to define and implement departmental and project KPIs, reporting frameworks, and delivery success metrics aligned to business and investor expectations.
• Drive consistency and quality in delivery through process optimisation, governance, and scalable best practices.
• Oversee and control project budgets, ensuring all expenditures are aligned with financial targets.
• Act as a key stakeholder in strategic planning and cross-functional alignment across Product, Sales, Customer Success, and Engineering.
• Lead delivery planning for complex client engagements, including multi-phase rollouts and technical onboarding.
• Continuously assess delivery team performance and make organisational improvements to support rapid scale.
• Proactively manage risk, scope, and change across a portfolio of client projects.
• Provide mentorship, coaching, and development opportunities to build a high-performance, delivery-driven culture.

Qualifications

• Experience leading project delivery teams (Project Managers, Implementation Managers, and Technical Consultants).
• Background in SaaS or Financial Services.