Head of Programme - Airlines

Globant; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

Globant in London, UK is seeking a high-impact Head of Programme, Airlines to lead complex, multi-channel digital initiatives for major clients. You will coordinate six functional discipline heads—Product, Design, Delivery, Quality, Engineering and SRE—ensuring aligned strategy and value delivery.

On-site 3 days per week, with two days on client site and occasional heavier weeks, you will manage trade-offs, governance, and client satisfaction, partnering with an EM to align commercial and

Qualifications

• Extensive experience in technology delivery or programme leadership within large, complex service engagements.
• Ability to lead six functional discipline heads (Product, Design, Delivery, Quality, Engineering and SRE) as a single leadership team.
• Expertise in maintaining multi-channel digital product alignment and identifying reusable components.
• Experience establishing and maintaining a centralized programme value ledger and managing trade-offs and blockers.
• Paired leadership model with a client-facing Engagement Manager to balance commercial and delivery realities.

Responsibilities

• Lead six functional discipline heads (Product, Design, Delivery, Quality, Engineering, SRE) as one leadership team.
• Maintain multi-channel digital product alignment across web and mobile touchpoints.
• Establish and maintain a centralized programme value ledger and drive cross-discipline trade-offs.
• Operate in a paired leadership model with an Account/Engagement Manager for delivery accountability.
• Own client satisfaction, trust, and delivery health as core KPIs.

Skills

Programme leadership

Stakeholder management

Digital product delivery

Cross-discipline alignment

Client management

On-site leadership

Job description

At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation.

We seek a Head of Programme, Airlines who shares our passion for innovation and change. This role is critical to helping our business partners evolve and adapt to consumers' personalized expectations in this new technological era.

What will help you succeed:

• Extensive experience in technology delivery or programme leadership within large, complex service engagements (e.g., consulting, systems integration, or managed services).
• Ability to lead six distinct functional discipline heads (Product, Design, Delivery, Quality, Engineering, and SRE) as a single, aligned leadership team.
• Expertise in maintaining multi-channel digital product alignment (web, mobile, digital touchpoints), identifying reusable component opportunities, and preventing redundant parallel builds in collaboration with Engineering leads.
• Experience establishing and maintaining a centralized programme value ledger and driving cross-discipline dependencies, trade-offs (e.g., scope vs. pace, capacity vs. quality), and blockers to resolution.
• Hands-on experience operating in a paired leadership model alongside a client-facing Account or Engagement Manager (EM), where the EM owns the commercial/executive level and the HoP owns the delivery reality.
• Direct accountability for client satisfaction, trust, and service health measured as core delivery metrics alongside traditional KPIs.

This job is to be filled in London, UK.

We require this person to be onsite 3 days a week, with 2 of those days at client site. May be required to attend 5 days on more heavier weeks.

Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively.

We may use AI and machine learning technologies in our recruitment process.

Globant is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. Globant is also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.