Head of Product (Travel)

Admiral Group Plc; Cardiff; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Head of Product for their Travel division. This role involves strategic planning, product management, and driving innovation to enhance the travel insurance portfolio. The ideal candidate will have strong leadership skills and a commercial mindset, ensuring the product meets customer needs while maximizing profitability.

Benefits

33 days holiday, increasing to 38 with tenure

Eligibility for up to £3,600 of free shares annually

Options to buy or sell annual leave

Qualifications

• Experience managing existing and developing new products from design to delivery.
• Strong commercial mindset and effective stakeholder management.

Responsibilities

• Maximize commercial opportunities for the travel insurance product.
• Lead new product innovations and drive P&L performance.
• Recruit, train, and motivate a team of product managers.

Skills

Leadership

Strategic planning

Stakeholder management

Numerical analysis

Communication

Job description

It’s an exciting time for the Travel business, having recently reached 1m ARB with nearly 2 million customers insured in the past 12 months. We are looking to hire a driving and commercial focused Head of Product to help deliver our ambitious plans for the next 5yrs.

Travel insurance within Admiral has increased ten times in the last 3 years, both in terms of policies sold and department size. Our plan is to continue to grow at a fast speed doubling the top line by 2029 and becoming an increasing part of the wider UK Insurance customer proposition.

As Head of Product, you will set the strategic direction for the Travel Product and drive the team's performance to meet its strategic objectives.

This will include growing the core product and optimising the current product offering and distribution channels, as well as capitalising on cross-selling opportunities to our existing Admiral customer base and exploring new products and channels.

Reporting to the Head of Travel, the Head of Product will be responsible for:

• The performance of our existing products, ensuring they provide fair value for our customers, with Consumer duty embedded in their evaluation and ongoing development.
• Our overall product roadmap and innovation in new Insurance products and expansion into wellness products.
• Managing direct marketing and PCW relationships for our core product.
• Serving as the key connection point for the UK Customer wide agenda.

Main Duties

• Maximize the commercial opportunities for the travel insurance product.
• Strategic planning for the growth of Travel and management of the product portfolio.
• Create and present compelling product proposals and business cases to gain buy-in and facilitate informed decision-making.
• Lead new product innovations and drive P&L performance by optimizing existing products' efficiency, including online performance.
• Ensure appropriate product governance, including periodic reviews, conduct risk MI, complaints RCA, and repudiation reviews.
• Define and monitor relevant KPIs to achieve set objectives.
• Recruit, train, and motivate a team of product managers and executives to deliver the product roadmap.
• Manage key third-party relationships and lead contract negotiations.
• Understand the regulatory environment and implement necessary changes.
• Maintain an effective risk register and control framework for the Product team.
• Develop a culture emphasizing risk management, quality control, audit, and compliance.

Skills and Attitudes Required

• A strong commercial mindset.
• Strategic planning skills.
• Leadership and decision-making abilities.
• Effective stakeholder management and communication skills.
• Coaching and development capabilities.
• Market awareness for new product developments.
• Experience managing existing and developing new products from design to delivery.
• Numerical analysis and reporting skills.
• Excellent written, verbal, and presentation skills.
• Self-motivated, organized, and able to prioritize in a fast-paced environment.

Please note - we may close this vacancy early if we receive lots of applications or business priorities change.

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to excel. You can Grow And Progress at a pace and in a direction that suits you, Make A Difference for our customers and colleagues, and Share in Our Future with eligibility for up to £3,600 of free shares annually after one year of service.

Everyone receives 33 days holiday (including bank holidays), increasing up to 38 days with tenure. Additional options include buying or selling up to five days of annual leave.

We’re proud of our people-first culture. Recognized as a Great Place to Work for Women, Wellbeing, and overall over 25 years, we are committed to ensuring your progression is free from barriers related to race, gender, age, sexuality, or other protected characteristics.

Our benefits support a healthy work-life balance; view some of our key benefits here.

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