Head of Product Operations

Civica; London; On-site; GBP 100,000 - 120,000; Full time

Job summary

Civica, a leading software provider for public services, seeks a Head of Product Operations in London. This strategic role involves driving operational efficiency and cross-functional alignment within the product team, implementing best practices, and optimizing product management tools to improve delivery and customer satisfaction.

Benefits

25 Days Annual Leave + Bank Holidays

Up to 3 Extra Days Off for Volunteering

5% Employer Pension Match

Private Medical Insurance

Health Cash Plan

Dental Insurance

Qualifications

• Extensive experience in product operations with demonstrated success.
• Strong analytical and problem-solving skills.
• Proficiency with data visualization tools.

Responsibilities

• Drive operational excellence in the product development lifecycle.
• Establish and maintain clear reporting on product performance.
• Design and implement standardized product workflows.

Skills

Operational Excellence

Analytical Skills

Collaboration Skills

Communication

Education

Experience in Product Operations

Tools

Aha!

Pendo

Salesforce

GitHub

Job description

We're Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.

Why you will love this opportunity as Head of Product Operations at Civica

The Head of Product Operations is a strategic leadership role responsible for driving operational efficiency, cross-functional alignment, and data-driven decision-making within the product organisation. This role will develop and oversee the processes, tools, and best practices that empower our product team to deliver high-impact products that align with our business goals.

Collaborating with product managers, engineering, design, marketing, and customer-facing teams, this role drives seamless teamwork, streamlined operations, and robust feedback systems to foster product growth and customer satisfaction. The Head of Product Operations also develops the operational infrastructure and analytics needed to guide product decisions through measurable insights and key performance metrics.

What you will do to be successful in this role as Head of Product Operations

Key responsibilities:

• Drive operational excellence in the product development lifecycle by developing and implementing strategic frameworks, processes, and best practices.
• Partner with Product Leadership to define and execute the product ops strategy, ensuring operational alignment and efficiency across all product teams.
• Establish and maintain clear, consistent reporting on product development and delivery performance, providing actionable insights to leadership and stakeholders.
• Design, implement, and continuously refine standardised product development workflows and processes to improve efficiency, predictability, and quality.
• Lead initiatives to optimise the product roadmap process, feature prioritisation frameworks, and cross-functional alignment, ensuring clear visibility and communication of product goals and progress.
• Champion the adoption of best practices in product management, collaborating closely with Product Managers to ensure consistency and effectiveness.
• Own the strategy, implementation, and optimisation of product management tools and systems, ensuring they meet the evolving needs of the product team while maintaining data integrity, accessibility, and cost-effectiveness.
• Drive interoperability and integration between product management tools like Aha!, Pendo, and other relevant business systems GitHub, Salesforce to enhance cross-functional collaboration and data flow.
• Administer and enforce governance and access controls for product development tools and systems, balancing usability with security and compliance requirements.
• Develop and implement frameworks for collecting, analysing, and reporting on key product performance metrics, providing data-driven insights to inform product decisions and identify areas for improvement.
  
  
  

Core competencies:

• Extensive experience in product operations with demonstrated success in building and scaling product operations functions.
• Expert in product metrics, data frameworks, and the use of tools such as GitHub, Aha!, Pendo, Salesforce, to drive insights and optimise product outcomes.
• Strong analytical skills with the ability to develop and implement frameworks for complex problem-solving in a high-growth, product-led environment. Skilled at identifying and resolving operational bottlenecks to improve product delivery.
• Strong collaboration skills with the ability to build strong relationships across product, engineering, and customer-facing teams.
• Excellent communicator who can facilitate alignment and drive a shared understanding of product goals across all stakeholder levels.
• Proficiency with data visualisation tools and the ability to translate complex data into clear, actionable insights for cross-functional teams.
• Proven experience establishing frameworks for product planning, prioritisation, and resource allocation, ensuring that product teams have clear guidelines for successful execution
  
  
  

Benefits

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days!

Days of Difference - Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions - 5% employer match to support your future.

Income Protection - Up to 75% salary cover for long-term illness.

Life Assurance - 4x salary tax-free lump sum.

Critical Illness Cover - £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance - Fast access to private healthcare.

Health Cash Plan - Claim back physio, therapies & more.

Dental Insurance - Cover for routine & emergency care.

Affinity Groups - Join employee-led communities.

Bounty Bonus - Refer a friend & get rewarded.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

• Diversity & Inclusion: We're all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
• Flexible Work: We have the technology and tools to support you working in our hybrid environment.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management

• Industries

  IT Services and IT Consulting

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