Head of Product Management (FTC)

Salt; United Kingdom; Hybrid; GBP 110,000 - 130,000; Full time

Job summary

A leading platform provider in the UK is seeking an experienced Product Leader for a 12-month parental leave cover. The role involves driving the strategy and execution of a market-leading CCaaS platform focused on delivering AI-driven customer service. You will manage multiple product teams, transform customer insights into product innovation, and influence at a global scale. The position offers a competitive salary up to £130k and a flexible hybrid working model.

Benefits

Discretionary bonus

Private medical

Life assurance

Competitive salary

Qualifications

• Proven experience managing and scaling multiple product teams.
• Strong commercial acumen, particularly around GTM and pricing.
• Background in retail operations and/or contact centers (CCaaS).
• Experience working with AI to automate manual processes.

Responsibilities

• Own the global strategy and roadmap for the group.
• Drive development milestones and manage a talented team.
• Transform customer insights into product innovation.

Skills

Product management

Coaching and mentoring

Commercial acumen

AI integration

Job description

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Salt have partnered with a leading platform provider servicing one of the largest regulated industries aimed at promoting sustainability, affordability and accessibility to the hundreds of millions of people accessing these services globally on a daily basis.

They are looking for an experienced Product Leader to join the business on a 12 month parental leave cover to drive the strategy and execution across their market leading CCaaS platform. This is a mission-critical product within the portfolio aimed at providing customer with exceptional, AI driven and cost-efficient customer service.

You’ll own the global strategy and roadmap for the group, driving development milestones and coach, manage and mentor a talented team of Product Managers.

The role offers a unique opportunity to to transform customer insights into product innovation whilst influencing at a global scale.

Some key requirements include:

• Proven experience managing and scaling multiple product teams, with a focus on coaching and mentoring.
• Strong commercial acumen, particularly around GTM and pricing.
• Background in retail operations and or contact centres (CCaaS).
• Experience working with AI to automate manual processes.

The role embraces flexible, hybrid working with a pragmatic approach to time in the office from either London or Bristol.

You’ll access a full breakdown of benefits including discretionary bonus, private medical and life assurance with a competitive base salary of up to £130k.

If you’re an experienced product leader looking to drive AI adoption within customer care, for a mission driven business having a tangible, positive impact on society, then please apply today.

*Rates depend on experience and client requirements