Head of Product Design

SLAMcore; United Kingdom; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Head of Product Design to lead a talented team in crafting exceptional user experiences for the Justride platform. This role involves shaping the design vision, overseeing cohesive product experiences, and collaborating with cross-functional teams to deliver impactful solutions. Join a company that values creativity and innovation, where your contributions will significantly impact urban mobility and enhance the lives of millions. If you are passionate about design and eager to make a difference, this opportunity is perfect for you.

Benefits

25 days of holiday plus option to buy 5 more

Private Healthcare via AXA

Life Insurance

Menopause support

Choice of workstation

Flexible working hours

Ability to work abroad for 3 months

Pension scheme

Training allowance of £1000 per year

£200 annual home office allowance

Qualifications

• Strong portfolio showcasing end-to-end product design solutions.
• Extensive experience in UI/UX design for mobile and web.

Responsibilities

• Lead and mentor a team of product designers.
• Shape design direction aligning with business goals.

Skills

UI/UX Design

Mobile Design

Web Design

Design Systems

User-Centered Design

Leadership

Agile Methodologies

Education

Bachelor's Degree in Design

Master's Degree in Design

Tools

Figma

Sketch

Adobe Creative Suite

Job description

Introducing Masabi

// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.

Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we’ve partnered with large players in the transport space, including Uber, Moovit and Transit.

Your own journey is important to us too. Choosing a role here means joining a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Here, you’ll find the tools you need to build the career you want. Whether you’re taking the direct route or trying a new path, we’ll support you no matter what.

The Design Team_

// The Design Team plays a vital role in shaping Masabi’s products, ensuring they meet both functional needs and provide exceptional user experiences. Whether designing pixel-perfect interfaces for mobile apps or crafting user flows for contactless ticketing at fare gates, we are driven by a passion for quality, exploration of new ideas, and a focus on pragmatic, impactful outcomes.

Collaborating closely with development teams in an agile environment, we turn concepts into products that delight users and help drive the company forward.

The Role_

// As Head of Product Design, you will be a key leader in shaping and executing the design vision for the Justride platform. You will oversee the design strategy for all Masabi products, ensuring cohesive and intuitive experiences, and will drive the development of innovative, human-centred design solutions that make life easier for millions of transport users across the globe.

Leading a small, talented team of designers, you will work to define and shape the look and feel of the entire Justride product: from concept and prototyping to delivering the finished article. You’ll work cross-functionally with product managers, engineers, and business leaders to build world-class products, from concept through to launch.


Location_
// This role is available for UK based candidates in either a hybrid or remote model.

Responsibilities_

• Design Leadership: Lead, inspire, and mentor a growing team of product designers, fostering a culture of excellence and collaboration.
  

• Strategic Vision: Shape the overall design direction for Masabi’s product portfolio, aligning with business goals and user needs.
  

• Hands-On Design: Contribute directly to product design work, creating beautiful, user-centred designs for mobile, web, and SDK platforms. You'll balance leadership duties with time spent actively working on key projects.
  

• Collaboration: Partner closely with product, engineering, and business development teams to drive innovation, ensuring user-centric design solutions that are both practical and visionary.
  

• Process Optimization: Establish and continuously refine design processes, tools, and methodologies to ensure efficiency and scalability across projects.
  

• Stakeholder Engagement: Serve as a key advocate for design within the company, presenting and communicating design decisions to leadership and external stakeholders.
  

• User Experience: Lead the team in conducting user research, testing, and iterative design processes to validate ideas and improve user flows.
  

• Brand Consistency: Oversee the evolution and application of Masabi’s brand identity and style guidelines across all digital touchpoints.
  
  

You’ll Thrive In This Role If You_

• Have a strong portfolio showcasing your ability to lead and deliver end-to-end product design solutions across platforms.

• Bring extensive experience in UI/UX design, with a focus on mobile, web, and SaaS products.

• Possess a deep understanding of design systems, interaction design, and user-centered design principles.

• Demonstrate leadership experience, managing and developing high-performing design teams.

• Are proficient in Figma and other design tools, and have a solid understanding of agile methodologies and product management.

• Are passionate about crafting seamless and inclusive user experiences that positively impact millions of users worldwide.

• Can clearly articulate your design vision and present your ideas effectively to both technical and non-technical stakeholders.

Bonus Points For_

• Experience working within a fast-paced SaaS environment.

• Experience in transit, mobility, or payment technologies.

• A deep understanding of the challenges and opportunities in designing for public transit or civic tech solutions.

Why Join Us_

// You will have the opportunity to lead a passionate design team that shapes the future of urban mobility, ensuring your work has a lasting impact on cities and transport systems worldwide. You’ll also join a culture that values innovation, collaboration, and the celebration of success.


Some of our benefits_

• 25 days of holiday per year plus the option to buy another 5 days pro-rated

• Private Healthcare via AXA, including pre-existing conditions and mental health

• Life Insurance

• Menopause support

• Choice of workstation

• Flexibility to work from home whenever you need to and flexible working hours (we are operating either fully remote or in a hybrid mode, please see Remote Working Policy below for more details)

• Ability to work for up to 3 months per year from any country in the world (certain limitations)

• Pension scheme

• Training allowance of up to £1000 per year

• £200 annual allowance for any home office need or improvement

• Enhanced family leave pay

• Cycle to work scheme

• Regular social gatherings with a monthly allowance for each employee

• Fun and collaborative environment with a focus on making a difference in the world
  

Careers at Masabi are for people going places - driven by a mission to make transit fair and accessible for all.

We are a network of innovators from all walks of life, passionate about making a difference. At Masabi, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work.

Whoever you are, just be yourself.
We welcome applications from underrepresented backgrounds and encourage you to share your pronouns at any stage. Together, we simplify journeys, remove barriers, and improve daily life for millions.

Why Join Masabi?

• Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.

• Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.

• Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.
  

We’re already powering journeys - are you ready to join us?