Head of Product and Systems Management

CHM; London; Hybrid; GBP 66,000; Full time

Job summary

An established charity is seeking a Head of Product and Systems Management to lead their strategic initiative in enhancing data capabilities. This role involves defining product vision and strategy while managing a dynamic team to ensure effective operations and continuous improvement. The organization values collaboration and innovation, aiming to maximize impact through advanced technology solutions. Join this forward-thinking team to make a significant difference in the lives of those affected by MS, all while enjoying a vibrant work environment with generous employee benefits.

Benefits

38 days paid annual leave

Flexible working options

Free access to a GP

Cycle to work scheme

Enhanced salary sacrifice pension scheme

Personalised development plans

Paid leave for volunteering

Death in service scheme

Discounted season ticket loan

Enhanced leave for new parents

Qualifications

• Expert level experience of managing a Systems Support Team.
• Experience of managing external stakeholders and 3rd party suppliers.

Responsibilities

• Define and deliver the Product and Systems Management team’s strategy.
• Manage the relationship with external support companies for relevant products.

Skills

Product Management

Systems Support Management

Stakeholder Management

Tools

Microsoft Dynamics

Job description

Position: Head of Product and Systems Management
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4

About the employer

This charity makes sure people living with MS are at the centre of everything they do. And it’s this commitment that unites them across the UK.

Their strategy is based on what people affected by MS have told them is important to them. It gives them a clear and determined focus.

Their work is based on the hopes and aspirations of their MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information.

Their people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This charity has embarked on a bold, strategic initiative to enhance their data capabilities this year.

They are aiming to improvetheir data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in their Technology, Strategy and Business Intelligence teams.

To achieve this ambition, the charity has developed a new technology infrastructure which they are calling “Sage”. They are implementing new technology infrastructure this year (such as their new CRM system and suite of data tools – Microsoft Dynamics).

They will be taking a structured and phased approach to transitioning and embedding their new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

The Product and Systems Management team are responsible for: defining the product vision; setting the product strategy; and executing on it by delivering new functionality that meets customer needs and supports business goals.

Across all of the products the charity's Product and Systems Management team covers the following areas:

• Being fully responsible for the provision and management of the system
• Owning the list of user requirements. These are known as product backlog items (PBIs) and are drawn from user group meetings/discussions. These PBIs are then scheduled for build and release.
• Manage the relationship with any external support companies for the relevant products and interconnected products and systems including accounting online, bank checking and deduping systems.
• Manage the data cleanliness, accessibility, availability and retention in accordance with the organisation'sdata governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data.
• Enshrine continuous improvement into the use and development of theseProducts.

This organisation's use of Product Management comprises of all of their critical business systems (Finance, HR, Intranet, Microsoft end user applications).

The Head of Product and Systems Management plays a crucial role in the development and delivery of the Product and Systems Management. This role is also responsible for defining and delivering the Product and Systems Management team’s strategy/roadmap and ensure they are delivered.

For this role they are looking for:

• Expert level experience of managing a Systems Support Team
• Expert experience of Product Management
• Experience of managing external stakeholders and 3rd party suppliers effectively

Closing date for applications: 9:00am on Thursday 15 May 2025

How to apply:

Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role.
Please note that although you may be asked by the job board to upload aCV,you are not applying at this stage.

Equal Opportunities

This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

They would be grateful if you completed the supplied equality and diversity monitoring form and submit it with your application.

Disability Confident Employer

Our client is a Disability Confident Employer and they’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both this organisation's recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, you will be able to contact the employer. You will also be able to ask for the application materials to be sent to you in a different format.

More about the charity's employee benefits:

The organisation has a wide range of employee benefits including (but not limited to):

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
• Flexible working options

Caring for you and your family

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment
• Opportunity to buy and sell annual leave in each calendar year
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
• Enhanced leave for new parents
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time
• 10 days paid carers’ leave a year, pro-rata for part-time
• Cycle to work scheme
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • in the event of miscarriage or still birth
  • to support fertility treatments
  • for antenatal appointments for both parents

Thinking about your finances

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely
• Various opportunities to influence how thischarity internally operates (including surveys, and focus and committee groups)
• Active and supportive internal employee networking groups for collaboration and peer support
• 2 days paid leave a year for volunteering for this charity's activities during normal working hours (such as fundraising events, or campaigning in the local community)
• 2 days paid leave a year for volunteering with other charities during normal working hours

Safeguarding

This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with.

This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment.

This organisation recognises their particular responsibility to make sure vulnerable adults and children are protected.

They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with them. You’ll need to share documents showing you’re eligible to work in the UK if they offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.