Head of Procurement - Technology & Customer Ops

William Hill; London; Hybrid; GBP 200,000 +; Full time

Job summary

A leading gaming company in London is seeking a Head of Procurement to oversee the Technology & Customer Ops category. The ideal candidate will have extensive experience in strategic sourcing, negotiation, and category management. This role offers a competitive salary, hybrid working options allowing up to 80% remote work, and substantial benefits including industry-leading parental leave.

Benefits

Family support including maternity and paternity leave

Competitive salary

Pension and bonus schemes

Health and wellbeing support

Hybrid working model

Qualifications

• Progressive experience in strategic sourcing and procurement, particularly in technology-related categories.
• Proven ability to deliver value and lead complex, high-value deals.
• Experience leading multi-site teams in global environments.

Responsibilities

• Creating and executing category strategies aligned with business objectives.
• Leading end-to-end procurement activities.
• Partnering with senior leaders to provide insights.

Skills

Strategic sourcing and procurement

Negotiation skills

Stakeholder management

Communication skills

Category management

Data-driven decision making

Job description

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Job description

We are evoke, one of the world's leading betting and gaming companies. The Group owns and operates internationally renowned brands including William Hill, 888, and Mr Green.

Procurement at evoke is in a period of transformation, and we are looking for progressive leaders to help grow our team capability and realize significant value opportunities across the group. This role sits within the Group Procurement team, reporting to the Group Procurement Director and operating within the evoke Finance function.

The evoke Procurement team manages all third-party spend across the evoke group. We are seeking a Head of Procurement to oversee the Technology & Customer Ops category, leading a small team and working with key stakeholders to drive strategic value and opportunities with our supplier ecosystem.

You should demonstrate an approach to data-driven and pragmatic decision-making, with experience in category management in Payments, customer service delivery, and managing outsourced providers. An understanding of the broader ESG agenda and the importance of addressing Scope 3 emissions within our supplier footprint is also beneficial.

Responsibilities include:

• Creating and executing category strategies aligned with business initiatives and objectives.
• Leading end-to-end procurement activities across categories such as Hardware, Software, Managed Services, Platforms, Payments, AI/ML, Security, Analytics, and Customer Tooling.
• Partnering with senior business leaders to ensure alignment with business goals and providing commercial and market insights.
• Leading and developing a small team to deliver value efficiently.
• Ensuring compliance with procurement policies, standards, and market best practices.
• Managing sourcing risks and tracking operational and third-party dependencies.
• Supporting the development and communication of the procurement value proposition across evoke.

Candidate requirements:

• Progressive experience in strategic sourcing and procurement, especially in technology-related categories such as Infrastructure, Cloud, SaaS, and digital platforms.
• Proven ability to deliver value and lead complex, high-value deals and initiatives.
• Experience leading multi-site teams in global and complex environments, capable of effecting change in ambiguous conditions.
• Excellent negotiation, stakeholder management, and communication skills.

What we offer:

• Family support including industry-leading maternity and paternity leave, and paid time off for caring responsibilities.
• Perks and discounts at high-street retailers.
• Competitive salary, pension, and bonus schemes.
• Health and wellbeing support, including mental health and financial education resources, gym discounts, and cycle-to-work schemes.
• Hybrid working model allowing up to 80% remote work with office days for collaboration.

About evoke:

evoke is the new name for 888 Holdings, representing a new purpose and ambition. We embrace change and progress, aiming to deliver world-class betting and gaming experiences. Join us to be part of an innovative, flexible, and inclusive culture that values trust and personal development.

Application process:

We prioritize diversity, equity, and inclusion. Our recruitment process includes an application, screening call, and interview. Apply today to join the evoke family!