Head of Private Sector Clients - Defined Benefit Pensions

JR United Kingdom; Slough; On-site; GBP 110,000 - 128,000; Full time

Job summary

A prominent company seeks a Head of Private Sector Clients specializing in Defined Benefit Pensions to lead a strategic function and manage high-profile client relationships. The role involves overseeing a team and driving client satisfaction while aligning services to meet strategic goals, offering substantial perks and a competitive salary.

Benefits

Employer matches contributions up to 10%

29 days annual leave + bank holidays, plus 2 paid volunteer days

Long-Term Incentive Plan (LTIP)

24/7 Employee Assistance Programme

Life assurance at 4x salary

Retail & Lifestyle Discounts

Flexible Benefits Platform

Qualifications

• Strong background in Defined Benefit pensions.
• Experience leading a client relationship function managing 10+ clients.
• Commercial awareness and understanding of SLAs.

Responsibilities

• Lead a team of 8–9 Pension Managers and Relationship Directors.
• Influence client engagement models and service delivery quality.
• Align internal teams to strategic client needs.

Skills

Leadership

Client relationship management

Pension Management

Strategic thinking

Commercial awareness

Job description

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Head of Private Sector Clients - Defined Benefit Pensions, slough

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Client:

Location:

slough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

? Head of Private Sector Clients – Defined Benefit Pensions

? UK-wide (London travel expected, travel expenses covered)

? Permanent, Full-time

Are you a strategic leader with deep technical knowledge of DB pensions and proven success managing client-facing teams? This is a rare opportunity to step into a head-of-function role where you’ll shape the experience of some of the UK’s most high-profile pension clients.

With over 50 private sector clients and revenues ranging from £1K to £5M per project, this isn’t just a relationship role — it's about leading a high-performing client management function in a business that’s scaling and innovating.

? What You’ll Be Doing

• Lead a team of 8–9 skilled Pension Managers and Relationship Directors
• Act as the senior escalation point and guardian of client satisfaction across a major portfolio
• Influence and drive client engagement models and service delivery quality
• Work closely with the Managing Director of Private Sector and executive stakeholders
• Align internal teams (operations, change, proposition) to strategic client needs
• Oversee performance, revenue forecasts, and strategic account planning

You won’t be in the weeds with daily client contact — but you’ll have the gravitas and technical confidence to step into key meetings and represent the business at the highest level.

What We’re Looking For

• Strong background in Defined Benefit pensions, ideally with third-party admin exposure
• Experience leading a client relationship function, managing 10+ clients
• A strategic people leader — confident coaching senior staff and setting team direction
• Commercial awareness and understanding of revenue, cost centres, and SLAs
• Ideally from a TPA, consultancy or large-scale pension service provider

Bonus: You don’t need to be a qualified actuary — but strong technical knowledge is essential.

• Base Salary: Up to £128,000
• Bonus: 20% annual (paid out consistently over the last 5 years)

Other Perks Include:

• Pension: Employer matches contributions up to 10%
• Holiday: 29 days annual leave + bank holidays, plus 2 paid volunteer days
• Long-Term Incentive Plan (LTIP): Opportunity to benefit from future company sale
• 24/7 Employee Assistance Programme (counselling, legal, and wellbeing services)
• Life assurance at 4x salary, with options to increase coverage
• Retail & Lifestyle Discounts: Cashback and savings across a wide range of retailers
• Flexible Benefits Platform: Choose from options like travel insurance, gadget cover, holiday trading, and more

? Interview Process

• Stage 1: Video meeting with Talent Manager+ MD of Private Sector
• Stage 2: Peer panel with senior leaders
• Final: Executive interview with divisional leadership

Why now?

This is a pivotal time for the business. With strong private sector growth and potential structural change on the horizon, your leadership will help shape how client relationships are managed in the future. You’ll be given trust, autonomy, and a high-performing team to drive real impact — across both service and strategy.