Head of Private Sector Clients

IDEX Consulting; City Of London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a strategic leader for the Head of Private Sector Clients role. This high-impact position involves shaping client experiences and engagement strategies while leading a dedicated team. The ideal candidate will possess extensive technical knowledge of the UK DB pensions industry and demonstrate strong commercial acumen. You will be responsible for building relationships with key clients and internal stakeholders, driving client engagement, and ensuring alignment of service delivery with strategic goals. If you are passionate about client success and have a proven ability to influence and drive change, this opportunity is perfect for you.

Qualifications

• Extensive knowledge of UK DB pensions industry and client engagement.
• Experience in managing client-facing teams and driving change.

Responsibilities

• Lead and develop a team of 7-10, focusing on client engagement.
• Build relationships with key clients and manage operational risks.

Skills

Technical Pensions Knowledge

Client Engagement Strategies

Commercial Acumen

Communication Skills

Stakeholder Influence

Education

Qualified Actuary

Job description

My client is a leading global provider of shareholder, pension and credit technology.

I am now seeking a strategic, client-focused leader to join as Head of Private Sector Clients, a high-impact role responsible for shaping the experience and engagement.

Key responsibilities

1. Lead and develop a team of 7-10, including Technical Proposition Leads.
2. Build strong relationships with key clients and internal stakeholders, including CEO and corporate sponsors.
3. Drive client engagement strategies and lead annual client reviews.
4. Own and manage operational risks and client account planning.
5. Collaborate across departments to align service delivery with strategic goals.
6. Maintain and apply deep knowledge of pensions regulations and client operations.

Person specification

1. Extensive technical pensions knowledge, particularly in the UK DB pensions industry.
2. Experience managing client-facing teams and building engagement strategies.
3. Strong commercial acumen and experience.
4. Excellent communication skills - able to present "executive ready" updates.
5. Proven ability to influence stakeholders and drive change.
6. Qualified Actuary preferred but not essential.

For more information please contact Gemma Airey on 07441341735 or email [e-mail].

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