Head of Private Sales – 70k plus bonus

Recruitment Avenue; London; On-site; GBP 70,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Private Sales to lead a talented team and drive direct business growth. This role involves strategic oversight of the Private Sales and Marketing departments, fostering client relationships, and ensuring exceptional customer satisfaction. The ideal candidate will possess a strong background in client acquisition and retention, along with excellent communication and analytical skills. Join a company renowned for its commitment to excellence and help shape the future of luxury travel sales. If you are an innovative leader with a passion for customer service and a strategic mindset, this opportunity is perfect for you.

Qualifications

• Strong background in direct client acquisition and retention.
• Proven experience as a people manager within a quality brand.

Responsibilities

• Oversee the Private Sales and Marketing teams' daily operations.
• Develop new streams of direct business and maintain existing databases.
• Ensure high client satisfaction and uphold customer care excellence.

Skills

Direct client acquisition

Client retention

Communication skills

Analytical skills

Negotiation skills

Organisational skills

Crisis management

Budgeting and forecasting

Tools

E-commerce technologies

Consumer database management

Job description

Job Title – Head of Private Sales

Job Location – London

Salary –70k plus bonus

My client is recruiting a Head of Sales Manager to work closely with the Managing Director to deliver the company’s sales and margin objectives by growing and nurturing our direct business to ensure a healthy ratio against trade sales.

My client has an unmatched reputation for excellence in everything they do. Their private clients are at the heart of their business.

Key Responsibilities:

• Oversee the day to day running of Private sales team
• Oversee the day to day running of the Marketing department
• Develop and maintain new streams of Direct business through careful management of existing database and energetic initiatives to new markets
• Provide on-going strategic analysis to ensure that we maximise profitability
• Build strong relationships with corporate organisations and other partners and closed user groups
• Uphold customer care excellence and ensure to achieve 96% client satisfaction
• Management, motivation and training of Private Sales and Marketing teams
• Develop technology to improve the service to help grow direct business
• Regularly review competitor activity

Knowledge and Experience Required:

• Strong background in direct client acquisition and client retention
• Background in consumer database management with excellent communication skills and ability to attract new business
• Sound product knowledge of Luxury travel is preferred but not essential
• Proven experience as a people manager within a specialist quality brand
• Good all round understanding of latest technologies with good understanding of all elements of e-commerce
• Highly numerate and analytical
• Strong organisational skills with an eye for detail
• Good knowledge of crisis management procedures
• Commercially astute with strong negotiation skills
• Excellent budgetary and forecasting skills

Personal Attributes/Qualities Required:

• Excellent motivator, team player, good communicator with excellent presentation skills
• A self-starter, highly motivated and innovative, with plenty of energy and initiative
• Strong customer service ethic
• The successful candidate will be a well-organised forward thinker with strong commercial skills
• High profile within the industry with an excellent knowledge of the industry and the key players
• A flexible approach and willing attitude