Head Of Presales and Implementation

WEX; London; Hybrid; GBP 100,000 - 120,000; Full time

Job description

HEAD OF PRESALES AND IMPLEMENTATION / LONDON / HYBRID/ £100,000-£120,000 PLUS BENEFITS

Shape the Future of Global Travel Payments. Lead our Presales and Implementation team in London and drive innovation as a global leader in the payment solutions industry.

About WEX

For over four decades, WEX has empowered businesses globally with cutting-edge payment solutions, providing a crucial competitive advantage in the travel industry. Our customer-centric approach and innovation drive our secure and tailored payment solutions, trusted by organizations worldwide. Join us in delivering travel payment solutions, ensuring seamless and secure transactions for our customers across the globe. The dynamic travel industry demands flexible, customizable, and secure B2B payment solutions – and WEX delivers.

About the Role

As WEX continues to grow, we're seeking a Head of Presales and Implementation in London to champion new methodologies and deliver bespoke, secure travel payment solutions. This pivotal role will collaborate closely with commercial, marketing, and product teams to deliver new offerings, foster innovation, and develop comprehensive customer integration plans across EMEA, APAC, and the US.

If you're a tech-savvy leader with a proven track record in payments and a drive to elevate products and company performance, we want to hear from you.

What’s on offer?

1. Highly competitive salary £100,000-£120,000 (dependent on experience)
2. Annual company bonus
3. 40-hour week – Monday to Friday
4. Hybrid working
5. Industry-leading pension scheme
6. Private Medical
7. Life assurance & Income protection
8. Gym Flex membership
9. Discounts & perks platform
10. Employee wellbeing initiatives
11. Training and Development Program

How you’ll make an impact

1. Spearhead the development and execution of global strategies for presales and implementation.
2. Lead and develop a team of Technical Delivery Managers, fostering a culture of high performance, collaboration, and customer centricity.
3. Optimize resource allocation and capacity planning to ensure efficient global implementation delivery.
4. Drive revenue growth by proactively identifying opportunities for customer expansion and growth. Collaborate with Customer Success Leadership to ensure a smooth transition post-implementation and ongoing customer satisfaction.
5. Collaborate with Sales leadership to develop and implement effective pre-sales strategies.
6. Oversee the successful implementation of our solutions for new and existing customers globally.
7. Champion a customer-centric approach across the organization.
8. Build strong relationships with key customer stakeholders at various levels.

Experience you’ll bring

1. Proven background in the payments industry, with specific experience in issuing environment being highly regarded.
2. Previous leadership experience, with the ability to inspire, motivate, and provide direction by leading by example and championing change.
3. Exceptional interpersonal and communication skills, including strong presentation, negotiation, and active listening abilities.
4. Proven track record in delivering complex technical or payment solutions to enterprise clients.
5. Demonstrable experience leading customer-facing teams (commercial, operational, or implementation) within the technology or financial services sectors.
6. Strong understanding of and experience within the Travel Technology, payments, and finance industries.
7. Professional presentation skills with the ability to present complex information clearly and persuasively to diverse audiences, including executive stakeholders.
8. Negotiation skills with a proven ability to prepare thoroughly, communicate effectively, persuade, problem-solve, and achieve mutually beneficial agreements.
9. Strategic thinking with a visionary approach and the ability to translate strategic goals into actionable plans and adapt to change.

What’s next?

If you possess the skills and experience to excel as our new Head of Presales and Implementation, apply today for immediate consideration. Previous applicants do not need to reapply.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/ belief, sexual orientation, or age.

Due to the volume of applications received, unfortunately, it is not possible to respond to each one individually; applicants that are shortlisted will be contacted within one week of application.

We do not accept speculative agency CVs. Any CV received by WEX will be treated as a gift and will not be eligible for an agency fee. PSL agencies should only send CVs if authorized to do so by the Talent Acquisition team.