Head of Practice, CRO

BRAINLABS; United Kingdom; On-site; GBP 50,000 - 75,000; Full time

Job summary

Brainlabs is seeking a Conversion Rate Optimisation (CRO) Expert to lead a delivery team focused on maximizing client profitability through data-driven processes and technology adoption. This role emphasizes team growth, effective communication, and a culture of excellence as part of Brainlabs' mission to become the best media agency globally.

Benefits

27 days annual leave plus extra days for charity

Gym/wellbeing membership subsidy

Tech Scheme

Adaptive/hybrid working

Flexible core hours

Free catering on site offering breakfast & lunch

Private medical insurance

Office dogs

Enhanced maternity & paternity leave

Qualifications

• 8 years of experience in CRO delivery.
• Experience in managing delivery teams and processes.
• Ability to lead career development and train team members.

Responsibilities

• Lead the CRO practice to ensure profitability and efficiency.
• Manage team priorities and client expectations.
• Champion technology adoption to improve delivery efficiency.

Skills

CRO delivery knowledge

Commercial acumen

Problem-solving

Team leadership

Communication

Job description

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And what’s our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. It’s a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read The Brainlabs Culture Code in full here.

What's the role

As an expert in Conversion Rate Optimisation (CRO), you will build and lead a cost-effective delivery team for our clients. You’ll lead the continuous development of the CRO team by growing skills and knowledge internally. You’ll champion the adoption of technology to support highly efficient processes that deliver consistently brilliant work for our clients.

So, tell me about the company

Brainlabs is culture-first. You’ve probably heard other companies describe themselves as people, clients, or profit first – but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.

To learn more about what it’s like to be a Brainlabber, check out our culture code.

What you do

• You’ll deliver the CRO practice profitability through efficient processes, automation and technology adoption.
• You will lead the team and effectively resource the CRO practice, setting work priorities and delivery.
• Act as senior point of escalation for clients in CRO working collaboratively with the Client Success team to ensure work in delivered to standard and on time.
• You will lead the career development, retention and engagement of the CRO team.
• You’ll develop and deliver training, building learning and knowledge certifications across the practice and Brainlabs

Who you are

• Strong CRO delivery knowledge and c8 years of experience
• Highly commercial with demonstrable experience in managing a successful, efficient and profitable delivery team
• Demonstrable success in optimising CRO delivery through automation, processes and technology
• A natural problem solver who enjoys providing solutions for clients
• A confident, dynamic, engaging and authentic communicator
• Passionate about leading teams and growing the careers and knowledge of those around you
• Experience of building, collating and delivering training and certification/accreditions

How you succeed

• You will live our culture code every day!
• You will hit contribution margin targets through effective budget management
• You’ll hit internal targets/metrics around resource utilisation
• You will hit our quality assurance metrics across the practice
• Hit our technology adoption target
• Team engagement, retention and career growth metrics will be met
• Client satisfaction targets being met (internal & external)
• Learning certifications created and met across the practice

What's in it for you

• 27 days annual leave plus extra days for charity, caregivers, sickness and life events
• Gym/wellbeing membership subsidy
• Tech Scheme
• Adaptive/hybrid working
• Flexible core hours
• Free catering on site offering breakfast & lunch
• Free hot beverages
• Horizons 30 - work from another country for up to 30 days!
• Office dogs, Mario Kart, Funlabs socials
• Enhanced maternity & paternity leave
• Private medical insurance
• On site library

What happens next

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities.

Thank you for your interest in Brainlabs! We look forward to getting to know you!

What happens next?

We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you.

Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know!

Please note that we will never ask you to transfer cash or make any other payment to us in order to apply for a role or to work for Brainlabs. Any such asks are fraudulent and should be reported to the appropriate authorities in your area.