Head of Portfolio Management

Premier Inn; London; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Head of Portfolio Management to oversee technology projects. This role involves strategic leadership, governance, and delivery oversight of a diverse portfolio, ensuring alignment with business goals and customer expectations. The ideal candidate will have extensive experience in managing complex technology portfolios and a strong understanding of Agile and Waterfall methodologies. This position offers a competitive salary and a hybrid working model.

Benefits

BUPA healthcare

Up to 60% discount on Premier Inn stays

Car or Car allowance

Qualifications

• Extensive experience managing complex technology portfolios.
• Ability to bring structure and clarity in ambiguous environments.

Responsibilities

• Oversee tech projects aligning with business goals.
• Manage portfolio-level financials and risks.
• Provide updates on portfolio health and performance.

Skills

Agile

Waterfall

Financial Management

Risk Management

Job description

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Resourcing Partner - Direct Hire at Whitbread

Whitbread, the home of the UK’s number 1 hotel brand Premier Inn, is making significant investments in its people and technology as we set up for the next decade of growth. To lead the way, we are looking for a strategic and delivery-focused Head of Portfolio - Commercial and Digital, to oversee technology projects across our core business areas.

As the new Head of Portfolio, you will lead the planning, execution, and governance of all product development, software engineering initiatives, and service performance activities across our Commercial Technology function. You will be accountable for overseeing a diverse and dynamic portfolio of projects, ensuring that both delivery outcomes and service performance align with customer expectations as we build the hotel of the future.

You will bring strong experience in both Agile and Waterfall delivery models, with a proven ability to tailor governance structures and reporting. You’ll lead a high-performing team of Senior Project Managers, PMO, QA, and Business Analysis and play a critical role in managing portfolio financials, risks, and cross-functional dependencies.

Role: Head of Portfolio - Commercial and Digital

Package: Up to £130,000 + 40% bonus

Contract Type: Full-Time and Permanent

Location: Holborn, London, and working to a hybrid way of working with coming to the office a minimum of 3 times a week (there will also be an expectation to visit our head office in Houghton Regis, Bedfordshire)

Why You’ll Love It Here

• Healthcare: Individual & Family BUPA healthcare
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brand
• Choice of Car or Car allowance

Check out all our benefits here: https://www.whitbreadcareers.com/about-us/benefits/

What you’ll be doing:

• Portfolio Leadership: Oversee our collection of tech projects, ensuring alignment with business goals, resources, and strategy. Support and empower our Technical Product Managers.
• Governance & Steering: Set up flexible governance supporting both Agile and Waterfall projects, lead steering committees and executive forums to facilitate clear decision-making and open communication.
• Delivery Oversight: Support the successful delivery of projects, ensuring timelines, budgets, and outcomes are met.
• Service Performance Oversight: Report on key service performance indicators, working with product management, service, and operations teams to identify trends and opportunities for improvement.
• Financial Management: Manage portfolio-level financials, including budgeting, forecasting, and benefit realization.
• Risk & Dependency Management: Identify and manage risks and dependencies early, establishing clear ownership and communication channels.
• Reporting & Communication: Provide regular, clear updates on portfolio health, performance, and progress to stakeholders.

What you’ll need:

• Extensive experience managing complex technology portfolios across product, engineering, and service domains, with a focus on performance and value.
• Experience establishing effective portfolio governance and steering forums.
• Ability to bring structure and clarity in ambiguous or evolving environments.
• Familiarity with service performance frameworks (e.g., SLAs, SLOs, dashboards).
• Exposure to enterprise-level portfolio, product, engineering practices, and DevOps environments.

Join our Technology Team at Whitbread

Our team builds products and services used by thousands at Whitbread and millions of guests, from scalable applications to seamless guest experiences, all while ensuring data security. We’re building the hotel of the future.