Head of PMO Reporting and Insights

Thames Water; Reading; On-site; GBP 90,000 - 110,000; Full time

Job summary

A leading water and wastewater company is seeking a Head of PMO Reporting & Insights to establish and lead reporting capabilities for capital projects. This role involves managing performance measurement and insights for proactive portfolio management, requiring strong leadership and extensive experience in project management methodologies. The position offers a competitive salary, car allowance, and a range of benefits, making it an excellent opportunity for skilled professionals committed to making a difference.

Benefits

26 days holiday per year, increasing to 30 with service

Private Medical Healthcare

Annual Bonus (OTE 16.25%)

Car Allowance (£5,800)

Additional benefits supporting health and wellbeing

Qualifications

• Comprehensive knowledge of complex capital projects and major programmes.
• Experience in delivering reporting and insights frameworks.
• Strong senior leadership skills to manage and motivate teams.

Responsibilities

• Lead and develop the reporting and insights team.
• Ensure Spoke PMOs provide timely and accurate data.
• Develop and manage the Performance Data Model.

Skills

Data analysis

Project management methodologies

Leadership

Data visualization

Communication

Education

Degree in Business Management, Commercial, Finance, Engineering, or Project Management

APM qualification or equivalent

Tools

Power BI

Excel

SQL

Job description

With the scale of increase in AMP8 investment, there is a once-in-a-generation opportunity to establish a central AO&CD PMO that will drive greater visibility, end-to-end control, oversight of all capex investment, and build capability.

What you’ll be doing as Head of PMO Reporting & Insights

Scope of the Role:

The Asset, Operations & Capital Delivery (AO&CD) Portfolio Management Office (PMO) is designed as a ‘hub and spoke’ delivery model.

This model enables the ‘Hub’ PMO to provide critical delivery and enabling PMO services and the ‘Spoke’ PMOs in Asset Management & Engineering (AM&E), Capital Delivery (CD), and Renewals & Logistics (R&L) to drive standardised delivery across the AO&CD Project Lifecycle and enable the AMP8 Strategic Sponsor delivery model.

This role is part of the ‘Hub’ PMO leadership team.

Purpose of the Role:

You will set up, establish, and lead Reporting and Insights capabilities to measure performance to date and forecast future performance, enabling both retrospective and prospective evidence-based decision making. You will lead and develop the reporting and insights team to deliver accurate and timely reporting and insights to the right people, at the right time, to enable proactive management of the portfolio. This includes the cross-functional management of ‘spoke’ PMO teams to ensure performance measurement data is consistent, enabling high-quality insights.

Key Responsibilities:

1. Responsible for operating the performance measurement cycle, ensuring Spoke PMOs provide the right data, at the right time, in the right format to sponsor teams and wider stakeholders.
2. Develop, set up, and implement a standardised performance measurement cycle, ensuring Spoke PMOs provide the right data, at the right time, in the right format to enable the updating, storing, and reporting on Strategic Programme, Sub Programme, and Project performance.
3. Develop, set up, and manage the Performance Data Model, acting as the ‘Product Owner’ for digital requirements.
4. Responsible for the production of reports and insights that enable the Strategic Sponsor delivery model.
5. Develop, set up, and implement the Reporting and Insights framework and function to enable the performance measurement cycle and the timely provision of reporting and insights for proactive portfolio management.
6. Lead the development, optimisation, and production of specific regulatory reporting as required (e.g., annual return) in collaboration with Strat & Reg.
7. Work with other PMO Heads to develop an enduring Digital PMO solution.
8. Build an inclusive, motivated team and internal capability through robust recruitment, communication, training, coaching, and SME development.
9. Lead, mentor, and develop high-performing PMO teams across AO&CD, ensuring skills align with modern infrastructure P3M management demands.

What you should bring to the role:

• Comprehensive knowledge of complex capital projects and major programmes through their lifecycle to benefits realisation.
• Experience in setting up and delivering reporting and insights frameworks, processes, standards, and assurance within a portfolio environment.
• Experience in establishing reporting hierarchy, performance, and reporting cadence for complex portfolios and programmes.
• Strong senior leadership skills to manage, influence, motivate teams, and lead change within and outside the PMO Hub.
• Proficiency in project management methodologies and tools (EVM, risk management, scheduling software).
• Ability to meet targets, deliver on deadlines, and manage priorities in time-critical situations.
• Advanced data analysis skills with large datasets, including Excel, SQL, or other analysis tools.
• Experience in analyzing and presenting complex information to support strategic decision-making, using professional judgment where needed.
• Proficiency in data visualization and reporting tools, including PowerBI.
• Experience in identifying and addressing data quality issues.
• Knowledge of data preparation and exploration in reports to meet user needs, with appropriate guidance and caveats.
• Degree or equivalent in Business Management, Commercial, Finance, Engineering, or Project Management.
• APM qualification or equivalent.
• Experience with P3M frameworks.
• Knowledge of data management frameworks and architectures.
• Understanding of data analysis and insights frameworks and architectures.

Ideally, you will also demonstrate:

• Substantial experience with Power BI or similar reporting tools.
• Experience in establishing and delivering reporting and insights frameworks within complex portfolios.

What’s in it for you?

• Competitive salary up to £110,000 per annum
• 26 days holiday per year, increasing to 30 with service, plus bank holidays
• Car Allowance (£5,800)
• Annual Bonus (OTE 16.25%)
• Private Medical Healthcare
• Additional benefits supporting health, wellbeing, and finances, including health MOTs, physiotherapy, counselling, Cycle to Work, vouchers, and life assurance.

Find out more about our benefits and perks.

Who are we?

We’re the UK’s largest water and wastewater company, serving over 16 million customers daily. We aim to build a better future for all by helping our customers, communities, people, and the planet thrive. We seek passionate and skilled individuals committed to making a difference.

Learn more about our purpose and values

Working at Thames Water

Thames Water offers a rewarding, diverse environment where every day makes a difference. We provide fast-tracked career opportunities, flexible working, and excellent benefits. We welcome applications from all backgrounds and support inclusive recruitment. We also offer opportunities to support our customers directly, with full training provided.

Disclaimer: Due to high application volumes, the closing date may be earlier than advertised. Apply promptly to avoid disappointment.