Head of Platform Engineering

TN United Kingdom; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

An established industry player is looking for a Head of Platform Engineering to lead a dynamic team focused on enhancing customer engagement through innovative platform solutions. In this pivotal role, you will define and execute platform strategies, ensuring the delivery of secure and scalable applications. Your leadership will drive operational efficiency and foster a culture of collaboration and continuous improvement. If you are passionate about digital transformation and eager to make a significant impact, this is the opportunity for you.

Qualifications

• Proven leadership in platform engineering with customer engagement technologies.
• Deep understanding of digital platform architecture and microservices.

Responsibilities

• Lead the development and optimization of key application platforms.
• Collaborate with business sponsors to gather requirements for platform solutions.

Skills

Leadership in Platform Engineering

Problem-solving skills

Communication skills

Digital platform architecture

API integrations

Education

Experience with enterprise platforms

Cloud platforms (AWS, Azure)

Tools

ServiceNow

Microsoft Power Platform

PEGA

UIPath

Job description

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Job Title: Head of Platform Engineering

We are seeking an experienced and dynamic Head of Platform Engineering Manager to join a leading technology organization. You will lead the development and optimization of key application platforms. Your responsibilities include building and managing a high-performing platform engineering team, defining and executing platform strategy, automating business processes, and delivering scalable solutions that enhance customer experience and operational efficiency.

You will collaborate with business sponsors and operational leaders to gather requirements and ensure the delivery of platform solutions that drive customer engagement and streamline workflows. Your role involves overseeing the design, development, and implementation of secure, reliable, and scalable platforms for customer-facing applications and shared service automation.

Key responsibilities include:

1. Leading the adoption and optimization of enterprise platforms such as ServiceNow and low-code tools (e.g., Microsoft Power Platform, PEGA, UIPath).
2. Establishing platform architecture best practices for robustness, security, and integration.
3. Ensuring smooth operations through monitoring, incident response, and continuous improvement.
4. Fostering a culture of collaboration, innovation, and continuous learning within the team.
5. Maintaining strong relationships with senior leadership and stakeholders.
6. Measuring and enhancing platform performance using key metrics.
7. Supporting the organization’s shift towards a value-based operating model.

Qualifications:

• Proven leadership experience in platform engineering, especially with customer engagement technologies and enterprise platforms like ServiceNow and low-code tools.
• Deep understanding of digital platform architecture, microservices, API integrations, and cloud platforms (AWS, Azure).
• Strong problem-solving and communication skills, with the ability to present complex ideas to technical and non-technical audiences.

Preferred qualifications include experience with AI chatbots, call center solutions, eCommerce systems, and familiarity with ITSM frameworks and digital security best practices.

This is an excellent opportunity to lead an innovative team and drive strategic growth in platform engineering. If you are passionate about delivering impactful, scalable, and secure digital platforms, we encourage you to apply.