Head of Performance with ref. BBBH38867

Digital Health and Care Wales; Swansea; Hybrid; GBP 79,000 - 87,000; Full time

Job summary

An innovative organization is seeking a Head of Performance to drive high standards in performance management across NHS Wales. This pivotal role involves translating complex data into actionable insights, guiding a dedicated team, and fostering a culture of data-driven improvement. The successful candidate will not only lead the performance management strategy but also ensure high-quality data collection and reporting. With a commitment to professional development and a supportive work environment, this role offers a unique opportunity to make a significant impact in the health tech sector while enjoying a great work-life balance.

Benefits

28 days annual leave plus public holidays

Flexible and hybrid working

Professional development opportunities

NHS pension

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Proven experience leading data or performance analytics teams.
• Expertise in designing performance frameworks including KPIs and OKRs.

Responsibilities

• Lead the performance management strategy across NHS Wales.
• Deliver statutory reporting and performance insights for decision-making.

Skills

Leadership in data analytics

Performance frameworks (KPIs, OKRs)

Strong communication skills

Performance software tools

Project planning

Stakeholder engagement

Tools

Performance software tools

Job description

Email:

Job ref:

BBBH38867

Published:

about 6 hours ago

Expiry date:

01 June 2025

Start date:

ASAP

Head of Performance

Salary: £79,996, rising to £86,885

Location: Hybrid working (Main offices - Cardiff & Swansea)

DHCW offers extensive training opportunities, enabling everyone to develop their career at their own pace. They are committed to recognising and celebrating staff as the most valuable part of the organisation and are dedicated to building and developing diverse and inclusive teams. No matter your age, gender, disability status, sexual orientation, religion, or ethnicity - Digital Health and Care Wales will treat you with respect.

Yolk Recruitment is partnering with DHCW to find the best talent in the UK! We are currently recruiting a Head of Performance.

The Role

As the Head of Performance, you will be the strategic lead for the performance management framework, driving high standards and embedding best practices across NHS Wales. You will play a critical role in translating data into actionable insights to support executive decision-making and improve service outcomes.

What You'll Be Doing

1. Lead the organisation's performance management strategy in alignment with strategic objectives, leading and embedding digital performance management best practices.
2. Guide and lead a team of 4, influencing and collaborating across the organisation and other directorates to ensure high-quality data collection.
3. Deliver statutory reporting and performance insights for decision-making.
4. Champion a culture of data-driven improvement across teams and stakeholders.
5. Manage a high-performing team and foster a wider community of practice.
6. Deliver statutory performance reporting requirements and quality assurance frameworks, attending monthly performance meetings with the Welsh Government and IQPD.
7. Develop toolkits and processes for enterprise performance management (EPM), KPIs, OKRs, and quality assurance.
8. Identify and resolve complex performance challenges through robust analysis and stakeholder engagement.
9. Communicate performance insights clearly across all levels, internally and externally, addressing complex issues.

Essential Experience & Skills

1. Proven experience leading data or performance analytics teams and shaping strategic direction.
2. Expertise in designing and applying performance frameworks including KPIs, OKRs, and quality assurance.
3. Strong communicator capable of translating complex data into accessible, actionable insights.
4. Skilled in using performance software tools and managing budgets effectively.
5. Experienced in project planning, resource management, and stakeholder engagement.
6. Confident in facilitating meetings, negotiations, and technical debates across multidisciplinary teams.

Reward

In addition to exposure to some of the UK's largest health tech projects and working for the UK's best place to work in IT, the successful candidate will receive:

• Salary of £79,996, rising to £86,885
• 28 days annual leave plus public holidays
• Great work-life balance with flexible and hybrid working (minimum 1 day onsite per week)
• Professional development and career opportunities
• NHS pension (approximately 20% employer contribution)
• Employee Assistance Programme and confidential counselling service
• Cycle to work scheme

Yolk Recruitment is the exclusive recruitment partner for DHCW. All applications will be managed by Yolk following DHCW's fair and transparent recruitment process.