Head Of Performance Analytics - Modelling

Experian; United Kingdom; Hybrid; GBP 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Competitive compensation package

Pension

Healthcare (Bupa)

Sharesave scheme

25 days annual leave

Job summary

Experian is seeking a commercially minded analytics leader to head Performance Analytics, driving strategy, roadmaps and delivery. You will lead a team, develop predictive models for key metrics and partner with Commercial, Memberships, Finance and Trading to influence decisions.

You will embed data-driven insights across the business, leverage Bureau and internal data, and champion AI and automation to improve efficiency and outcomes.

Qualifications

• Proven experience leading Analytics, Commercial Analytics or Performance Analytics teams.
• Proven people leadership, stakeholder management and strategic business partnering experience.
• Strong commercial acumen with senior stakeholder partnership across Commercial, Finance, Trading or Bureau functions.
• Advanced SQL skills and large, complex datasets experience.
• Strong track record translating analysis into actionable insights and measurable outcomes.
• Experience establishing business performance frameworks, KPIs and executive reporting.
• Ability to prioritise an analytics roadmap aligned to business objectives.

Responsibilities

• Own the Performance Analytics roadmap aligned to business strategy and balance stakeholder demand with long-term value creation.
• Act as strategic analytics partner to Commercial, Memberships, Finance, Trading and Bureau leadership.
• Lead, coach and develop a high-performing team of analysts.
• Develop and evolve predictive models and frameworks for metrics like LTV, retention, churn and profitability.
• Own the business performance framework with trusted metrics and reporting for executive decisions.
• Lead analytics for subscription and marketplace businesses to improve value and growth.
• Benchmark performance using Bureau data, internal data and external market intelligence.
• Partner with Marketing, Product, Finance, Data Engineering and Tech to deliver actionable analytical programmes, embedding AI and automation.

Skills

People leadership

Stakeholder management

Strategic business partnering

Analytics framework development

Predictive modelling

Customer Lifetime Value (LTV)

Retention and churn analysis

SQL

Translating analysis to insights

Executive reporting

Analytics roadmap management

AI and automation in analytics

Job description

Job Description

Head of Performance Analytics - ECS

We're looking for a commercially minded, strategically driven analytics leader to head up our Performance Analytics function. This is a high-impact leadership role at the heart of business decision-making, acting as the strategic analytics partner to Memberships, Commercial and Finance leadership.

You'll own the Performance Analytics strategy, roadmap and delivery, developing the analytical frameworks, predictive models , performance insights and reporting that explain business performance, maximise customer value and identify future growth opportunities. Leveraging Experian’s subscriptions and Bureau data, internal performance data and external market intelligence, you'll uncover commercial opportunities, influence strategic decisions and ensure data-driven insight is embedded across the business.

You'll also lead and develop a high-performing team, fostering a culture of commercial thinking, technical excellence, innovation and measurable business impact.

What You'll Be Doing

• Own the Performance Analytics roadmap, aligning analytical priorities to business strategy and balancing stakeholder demand with long-term commercial value creation.
• Act as the strategic analytics partner to Commercial, Memberships, Finance, Trading and Bureau leadership, influencing decision-making through data-driven insight and recommendations.
• Lead, coach and develop a high-performing team of analysts, fostering a culture of commercial thinking, technical excellence and continuous improvement.
• Develop and evolve predictive models and analytical frameworks that support key commercial metrics, including Customer Lifetime Value (LTV), retention, churn, customer profitability and growth opportunities.
• Own the business performance framework, delivering trusted metrics, reporting and insights that explain performance drivers and support executive decision-making.
• Lead analytics for the subscription and marketplace businesses, identifying opportunities to improve customer value, commercial performance and long-term growth.
• Leverage Experian Bureau data, internal performance data and external market intelligence to benchmark performance, identify trends and quantify new commercial opportunities.
• Partner with Marketing, Product, Finance, Data Engineering and Technology teams to deliver actionable analytical programmes, while embedding AI and automation to improve efficiency and business outcomes.

Qualifications

Essential Experience & Skills

• Proven experience leading and developing high-performing Analytics, Commercial Analytics or Performance Analytics teams.
• Proven people leadership, stakeholder management and strategic business partnering experience.

• Strong commercial acumen with experience partnering senior stakeholders across Commercial, Finance, Trading or Bureau functions to influence strategic decision-making.
• Strong expertise in developing and applying analytical frameworks and predictive models, including Customer Lifetime Value (LTV), retention, upsell, churn, customer profitability and propensity modelling.
• Advanced SQL skills and experience working with large, complex customer and commercial datasets.
• Strong track record of translating complex analysis into actionable insights and measurable business outcomes.
• Experience establishing business performance frameworks, KPIs and executive-level reporting.
• Ability to prioritise and manage an analytics roadmap aligned to business objectives and commercial outcomes.
• Experience leveraging AI, automation and advanced analytics techniques to improve insight generation and decision-making.

Desirable Experience

• Experience within subscription, marketplace, financial services or other consumer-focused businesses.
• Knowledge of commercial optimisation techniques, including pricing, customer value, profitability and growth analytics.
• Experience using Bureau data, external market intelligence and benchmarking to identify commercial opportunities and market trends.

Additional Information

Benefits package includes:

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff… If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here