Head of Performance Analytics - Modelling

Experian; Greater London; Hybrid; GBP 90,000 - 125,000; Full time

Benefits offered by this job

Pension

Bupa healthcare

Sharesave scheme

25 days annual leave

Job summary

Experian is seeking a commercially minded Head of Performance Analytics to lead the analytics function underpinning critical business decisions. You will own strategy, roadmaps and delivery, building predictive models and insights that drive growth, customer value and efficiency.

You will guide a high-performing team and influence across Commercial, Memberships and Finance while embedding data-driven decision making.

Qualifications

• Proven experience leading Analytics/Performance Analytics teams.
• Strong stakeholder management and strategic partnering with senior leaders across Commercial, Finance, Trading or Bureau.
• Expertise in developing and applying analytical frameworks and predictive models (LTV, retention, profitability, churn).
• Advanced SQL skills and experience working with large, complex datasets.
• Ability to translate complex analysis into actionable insights and measurable business outcomes.
• Experience establishing business performance frameworks, KPIs and executive-level reporting.

Responsibilities

• Own the Performance Analytics roadmap and align priorities to business strategy.
• Act as strategic analytics partner to Commercial, Memberships, Finance and other leadership.
• Lead, coach and develop a high-performing team of analysts.
• Develop predictive models and analytical frameworks for key commercial metrics (LTV, retention, churn).
• Own the business performance framework with trusted metrics and reporting.
• Lead analytics for subscription and marketplace businesses and benchmark against market trends.
• Partner with Marketing, Product, Finance, Data Engineering and Technology teams to deliver actionable programs and embed AI/automation.

Skills

Analytics leadership

Stakeholder management

Commercial analytics

Predictive modelling

SQL

Executive reporting

Roadmap management

AI & automation

Team development

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Head of Performance Analytics - ECS

We're looking for a commercially minded, strategically driven analytics leader to head up our Performance Analytics function. This is a high-impact leadership role at the heart of business decision-making, acting as the strategic analytics partner to Memberships, Commercial and Finance leadership.

You'll own the Performance Analytics strategy, roadmap and delivery, developing the analytical frameworks, predictive models, performance insights and reporting that explain business performance, maximise customer value and identify future growth opportunities. Leveraging Experian’s subscriptions and Bureau data, internal performance data and external market intelligence, you'll uncover commercial opportunities, influence strategic decisions and ensure data-driven insight is embedded across the business.

You'll also lead and develop a high-performing team, fostering a culture of commercial thinking, technical excellence, innovation and measurable business impact.

What You'll Be Doing

• Own the Performance Analytics roadmap, aligning analytical priorities to business strategy and balancing stakeholder demand with long-term commercial value creation.
• Act as the strategic analytics partner to Commercial, Memberships, Finance, Trading and Bureau leadership, influencing decision-making through data-driven insight and recommendations.
• Lead, coach and develop a high-performing team of analysts, fostering a culture of commercial thinking, technical excellence and continuous improvement.
• Develop and evolve predictive models and analytical frameworks that support key commercial metrics, including Customer Lifetime Value (LTV), retention, churn, customer profitability and growth opportunities.
• Own the business performance framework, delivering trusted metrics, reporting and insights that explain performance drivers and support executive decision-making.
• Lead analytics for the subscription and marketplace businesses, identifying opportunities to improve customer value, commercial performance and long-term growth.
• Leverage Experian Bureau data, internal performance data and external market intelligence to benchmark performance, identify trends and quantify new commercial opportunities.
• Partner with Marketing, Product, Finance, Data Engineering and Technology teams to deliver actionable analytical programmes, while embedding AI and automation to improve efficiency and business outcomes.

Qualifications

Essential Experience & Skills

• Proven experience leading and developing high-performing Analytics, Commercial Analytics or Performance Analytics teams.
• Proven people leadership, stakeholder management and strategic business partnering experience.
• Strong commercial acumen with experience partnering senior stakeholders across Commercial, Finance, Trading or Bureau functions to influence strategic decision-making.
• Strong expertise in developing and applying analytical frameworks and predictive models, including Customer Lifetime Value (LTV), retention, upsell, churn, customer profitability and propensity modelling.
• Advanced SQL skills and experience working with large, complex customer and commercial datasets.
• Strong track record of translating complex analysis into actionable insights and measurable business outcomes.
• Experience establishing business performance frameworks, KPIs and executive-level reporting.
• Ability to prioritise and manage an analytics roadmap aligned to business objectives and commercial outcomes.
• Experience leveraging AI, automation and advanced analytics techniques to improve insight generation and decision-making.

Desirable Experience

• Experience within subscription, marketplace, financial services or other consumer-focused businesses.
• Knowledge of commercial optimisation techniques, including pricing, customer value, profitability and growth analytics.
• Experience using Bureau data, external market intelligence and benchmarking to identify commercial opportunities and market trends.

Additional Information

• Hybrid working - 40% office based
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more!
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can also purchase additional annual leave.

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers

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