Head of People, Culture & Inclusion Strategy

Citizens Advice; Birmingham; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working

Remote-friendly options

Job summary

Citizens Advice is seeking a Director of People to drive strategic leadership across the people function. You will work with the Chief Executive and senior leaders to embed a high-impact people strategy, policies and inclusive culture across our 200+ local organisations and national hubs.

The role involves workforce planning, governance, and advisory work with unions and the Trustee committee. You will champion fairness, equity and belonging, guiding employment matters and ensuring services stay

Qualifications

• Experience shaping people strategy at senior level.
• Strong knowledge of employment law and employee relations.
• Ability to advise executive leaders and unions.
• Commitment to equity, belonging and inclusive workplaces.
• Evidence-based decision making using workforce data.

Responsibilities

• Lead workforce planning, talent acquisition, volunteering and HR operations.
• Oversee employment law compliance and governance.
• Partner with unions and Trustees on People matters.
• Drive a culture of inclusion across Citizens Advice network.
• Navigate workforce risks and change management.

Skills

Strategic leadership

Employee relations

Employment law

Organisational change

People policy development

Data-driven decision making

Governance & accountability

Job description

Citizens Advice is seeking a Director of People to drive strategic leadership across the people function. You will work with the Chief Executive and senior leaders to embed a high-impact people strategy, policies and inclusive culture across our 200+ local organisations and national hubs.

The role involves workforce planning, governance, and advisory work with unions and the Trustee committee. You will champion fairness, equity and belonging, guiding employment matters and ensuring services stay