Head of Pensions On-boarding

Alexander Lloyd; Greater Manchester; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading Pensions Consultancy is seeking a Head of Pensions On-boarding to lead client integration and manage key projects. Offering a hybrid work model, this role requires extensive experience managing change and strong leadership skills. Ideal candidates will thrive in a dynamic environment, driving efficiency and fostering client relationships.

Qualifications

• Extensive senior leadership experience in pensions consultancy or TPA.
• Proven experience in managing client on-boarding processes.

Responsibilities

• Lead and manage client on-boarding processes for new clients.
• Identify challenges during on-boarding and implement solutions.
• Collaborate with business development to align processes with client needs.

Skills

Defined Benefits experience

Change management

Project management

Commercial understanding

Communication skills

Problem solving

Analytical abilities

Job description

About the company:

Alexander Lloyd is in partnership with one of the UK's fast growing Pensions Consultancies, with an excellent reputation in the Pensions market. We are recruiting for a Head of Pensions On-boarding to join the business on a permanent basis and be part of the exciting growth our client is enjoying. This opportunity is a hybrid position and will be aligned to any of the UK offices, operating a flexible hybrid working arrangement of 2x days a week in the office.

About the role:

We are looking for an experienced and driven Head of Pensions On-boarding to lead our clients on-boarding process and manage change across key projects. This role ensures new clients are smoothly integrated into day-to-day operations and supports strategic pension projects in line with client goals and long-term strategy.

Key responsibilities:

• Lead and manage client on-boarding processes, ensure a smooth and efficient transition from new clients to BAU Pension Admin. Including managing large scale projects such as GMP, Pension Dashboard and De-risking activities.
• Proactively identify potential challenges and risks during on-boarding and client changes and implement effective mitigation strategies.
• Maintain a commercially sustainable on-boarding process.
• Collaborate with the business development team to align on-boarding with commercial goals and client needs.
• Manage, coach, and grow a high-performing team focused across multiple office locations.
• Build and maintain strong relationships with clients, stakeholders (internal and external).

Keys skills and experience required:

• Defined Benefits experience is essential.
• Extensive senior leadership experience in client on-boarding and change management, ideally from within another Pensions Consultancy / TPA.
• Strong commercial understanding with experience creating cost-effective, efficient processes.
• Skilled in managing complex projects and delivering successful change.
• Excellent communications skills
• Strong problem solving and analytical abilities, focused on continuous improvement.

Ready to help shape the future of pensions? Apply today.