Head of Pay & Pensions Operations

Rutherford Cross; Glasgow; Hybrid; GBP 70,000; Full time

Job summary

A leading financial services firm based in Glasgow is seeking a Pay and Pensions leader to drive strategic direction and service excellence. The ideal candidate will enhance processes, lead a high-performing team, and ensure compliance in payroll management. Competitive salary of circa £70,000 plus benefits including generous holidays and a 14% pension contribution. The role offers a hybrid working model.

Benefits

41 days holidays

14% employer pension contribution

Hybrid working

Qualifications

• Extensive experience in Pay and Pensions management.
• Strong leadership skills to drive team performance.
• Ability to develop and implement strategies aligned with service excellence.

Responsibilities

• Develop and implement a Pay and Pensions roadmap.
• Manage service delivery and process improvements.
• Lead the Payroll team ensuring compliance and accuracy.
• Maintain high standards in customer care.

Job description

Accountable for the strategic direction and leadership of the organisation’s Pay and Pensions function, developing and implementing an aligned delivery strategy and building team capability to ensure a Pay and Pensions function that delivers on the key theme of Service Excellence and demonstrates a culture of continuous improvement, in line with the organisation’s strategic objectives and values. As a member of the Finance leadership team, play a key role in the development and implementation of Finance strategy and policy.

Main Duties:

1. Develop and implement a Pay and Pensions roadmap designed to deliver Service Excellence as the desired outcome.
2. Manage all aspects of service delivery, including:

• Delivery of process improvements across all key activities, delivering tangible improvements.
• Development and management of KPIs and SLAs related to service delivery, including measurement and reporting.
• Systems development and enhancement to drive service improvements.
• People development and leadership aligned with the organisation's values.
• Embedding continuous process improvement across the team.
• Leading the Payroll team to deliver high performance, ensuring accurate and timely salary payments in compliance with legislation, policies, and deadlines.
• Owning, developing, and enhancing Pay, Pensions, Travel, and Expenses policies and procedures, including mapping and training materials.
• Maintaining proper procedures and controls throughout the pay and pension processing cycle to ensure data integrity and error-free payroll information, fostering strong partnerships with People and OD colleagues.
• Ensuring timely and accurate completion of statutory and non-statutory returns, including payments to HMRC, pension agencies, courts, and trade unions, and developing systems for reporting taxable benefits-in-kind.
• Providing financial information to management for decision-making and control, promoting good payroll practices, and maintaining high customer care standards.
• Minimising expenditure outside payroll cycles, ensuring proper accounting, reconciliation, and reflection in the financial ledger.

Salary: Circa £70,000 Plus Exceptional Benefits

Additional Benefits: 41 days holidays, 14% employer pension contribution, hybrid working

Our client is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.