Head of Patient Flow

University Hospitals Sussex NHS Foundation Trust; Brighton; On-site; GBP 62,000 - 73,000; Full time

Job summary

An exciting opportunity awaits at a leading NHS Trust in Brighton for the role of Head of Patient Flow. This position is pivotal in ensuring the safe and efficient management of patient flow throughout the hospital. The successful candidate will lead a dedicated team, fostering a collaborative environment that prioritizes patient care and operational excellence. With a strong emphasis on leadership, communication, and service improvement, this role offers a chance to make a real difference in the lives of patients while working in a supportive and innovative environment. Join a team that values diversity and is committed to professional growth and development.

Benefits

Flexible working options

Wellbeing Programme for staff

Professional development opportunities

Qualifications

• Masters level education or equivalent experience is required.
• NMC registered Nurse or Registered Allied Healthcare Professional needed.

Responsibilities

• Manage patient flow from admission to discharge efficiently.
• Ensure high standards of patient care using evidence-based practices.
• Coordinate Major and Critical incidents effectively.

Skills

Leadership Skills

Communication Skills

Interpersonal Skills

Organizational Skills

Education

Masters level education

NMC registered Nurse

Registered Allied Healthcare Professional

Job description

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Employer: University Hospitals Sussex NHS Foundation Trust
Employer type: NHS
Site: Royal Sussex County Hospital
Town: Brighton
Salary: £62,215 - £72,293 per annum
Salary period: Yearly
Closing: 05/01/2025 23:59

About our Trust

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition, and the values that have embodied the NHS for over 70 years.

Our hard-working, talented and dedicated people work together towards a common goal – to always put our Patient First. In fact, our mission is summed up by our ‘where better never stops’ motto, and you will play a part in driving us forwards and in improving the lives of patients across Sussex.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance.

As a university trust and a leader in healthcare research, we value learning, teaching, and training so that we can be the best that we can be. From the moment you start with us and throughout your career, we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex.

Job overview

An exciting opportunity has arisen to join the Hospital Leadership Team at the Royal Sussex County Hospital (RSCH) Brighton, in the new role of Head of Patient Flow.

The successful applicant will report into the Hospital Directors and will work as part of the leadership Team and is responsible for the day-to-day operational management of patient flow at RSCH, ensuring our patients receive safe, high-quality, and coordinated care.

Main duties of the job

The successful candidate will develop and implement collaborative ways of working in managing patient flow from admission to discharge in a safe, efficient, and coordinated manner across all areas. They will ensure that there is comprehensive site service provision and will be responsible for the first line coordination of all Major and Critical incidents.

As part of this role, the post holder will be required to participate in the On Call Manager rota.

Detailed job description and main responsibilities

Main Duties and Responsibilities

The post holder will work closely with the teams to support planning and delivery of exemplary services, ensuring robust governance, processes, and procedures are always followed.

Communication

• Demonstrate highly developed leadership and influencing skills with the ability to enthuse, motivate and involve individuals and teams across the Trust.
• Act as a role model by demonstrating excellent communication and listening skills with patients, relatives, and staff supporting the Trust’s values and behaviours.
• To be a highly visible, accessible, and approachable leader and an initial point of escalation to staff, patients, and the public ensuring that open channels of communication are created and sustained.
• Ensure that the hospital leadership and divisional teams are appropriately briefed and appraised on operational, quality, and safety standards associated with risks and mitigation plans for the site.
• Ensure that confidentiality for patients and staff is maintained in all areas and that staff adhere to the Data Protection Act, Freedom of Information Act, and the Caldicott Principles.

Service Delivery and Improvement

• Ensure that the Trust delivers high standards of patient care using evidence-based practice and research.
• Support the Clinical Site and Discharge Co-ordinators to assess, monitor and evaluate care provided through the use of standards and audits.
• Identify and resolve any areas of waste or inefficient use of Trust resources.

Person specification

Qualifications

• Masters level education or equivalent experience
• NMC registered Nurse or Registered Allied Healthcare Professional

Experience

• Significant post-graduate experience within the acute hospital, supported by evidence of post-graduate learning and experience, and its application to clinical practice.

Skills

• Ability to demonstrate possession of excellent verbal, written and interpersonal skills, with the ability to use them to motivate, support and develop staff.
• Excellent and developed leadership skills with the ability to successfully manage inter-departmental, division and external partner relationships.

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager.

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest, we may close adverts earlier than specified.