Head of Patient and Family Support and Wellbeing Services

Head of Patient and Family Support and Wellbeing Services

An exciting opportunity has arisen, due to a restructure, for an experienced and committed Head of Patient and Family Support & Wellbeing Services at St Andrews Hospice Grimsby.

As a key inspirational member of the hospice leadership team and reporting to the Director of Clinical Services, the successful candidate will be responsible for leading the development and delivery of Patient and Family Support & Wellbeing Services which comprises of our Wellbeing outpatient services, specialist Lymphoedema service, Therapeutic Activities, Complementary Therapies, Social Work, Spiritual Care, and Bereavement Services. The successful candidate will bring innovative ideas to support the development of more outpatient services including nurse-led clinics, whilst ensuring the highest quality of care is delivered.

You will be either a qualified Health or Social Care Practitioner, i.e., Registered Nurse, Physiotherapist, Occupational Therapist, or Social Worker, and be registered with the appropriate professional body.

Main Duties of the Job

To have overall operational and line management responsibility for the Patient and Family Support and Wellbeing Services which consists of the following departments: Wellbeing team, Complementary Therapies, Therapeutic Activities, Lymphoedema, Social Work, Spiritual Care, and Bereavement.

To be a key member of the operational management team, contributing to the forward planning and development of the hospice, in particular the patient and family services.

To ensure the highest quality of care is delivered to patients, their families, and significant others through a holistic approach, providing measurable outcomes and the evidence to support these.

To significantly contribute to the shaping and development of all the Patient and Family services including the development of therapeutic interventions and outpatient clinics e.g., Blood Transfusions, Heart Failure.

To support Hospice User Engagement utilizing a wide range of methods to obtain feedback and encourage involvement in the development of hospice services.

To contribute to a coordinated and efficient service, having an understanding of all departments, reflecting the aims and philosophy of Hospice care, communicating with staff, volunteers, managers, and the Chief Executive as required.

About Us

Contrary to the belief that Hospices are sad, depressing, and upsetting places to work, this is certainly not the case here at St Andrews Hospice. We offer a warm, friendly, and nurturing environment where our patients, families, and staff are at the heart of everything we do, in striving to make each day enjoyable for everyone.

As the Director of Clinical Services, I very much look forward to working with our new Head of Patient and Family Support and Wellbeing Services. I am excited to support the great ideas and innovation that you may bring to the role. Working in Palliative Care and end of life care is all about care, compassion, dedication, and devotion and here we can care for our patients and families to the fullest in making those everlasting memories which is a real privilege. If you want to be part of our amazing team, then I would love to hear from you. Karen Higgins Director of Clinical Services, St Andrews Hospice.

In return we offer you:

• Paid Humber Bridge tolls
• Long Service Reward Scheme
• Lease Car Scheme (NHS Fleet)
• Generous annual leave
• Employee Assistance Programme
• On call allowance
• Occupational Maternity/Paternity
• Paid NMC Registration
• Flexible working options

Job Responsibilities

To apply for this vacancy and to read the full job description please visit this link.

Person Specification

Experience

• Post registration experience relevant to role
• Experience of previous budgetary control
• Experience in a palliative care setting is desirable
• Evidence of utilising advanced communication skills
• Good understanding of Palliative and End of Life care and hospice provision

Qualifications

• Professional qualification in Health or Social Care e.g., Registered Nurse, Physiotherapist, Occupational Therapist, Social Worker
• Educated to Degree level
• Evidence of continual post registration training and development
• Educated to Masters level
• Leadership and Management training
• Recognised teaching and assessing qualification

Skills

• Management of people, the ability to influence change
• Effective interpersonal and team working skills
• To be confident in using information technology and have extensive skills within Microsoft Office programmes
• Ability to produce accurate and detailed reports, referencing up-to-date evidence/research.
• Effective time management skills and the ability to organise own work without direct supervision
• Self-motivated with excellent interpersonal and communication skills
• To be able to demonstrate sound problem solving, facilitation, and teambuilding skills, contributing significantly to policy and strategy development
• Demonstrate excellent leadership skills in a motivational and developmental manner.
• Understanding of governance and quality measures
• Knowledge of local, regional, and national developments in Palliative Care and how they impact on Hospice services
• Knowledge of regulatory safeguarding policies and procedures
• Knowledge of MCA and Deprivation of Liberties policy
• Extensive skills in Microsoft Office programmes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£46,181 to £52,846 a year Salary based on 37.5 hours