Head of Park Operations (Senior Ops Position)

VanRath; Antrim; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Head of Park Operations to oversee site maintenance and team management in a picturesque location. This role is perfect for a dynamic leader with a strong background in health and safety, team development, and customer service excellence. You will report directly to the CEO, ensuring high standards of security and maintenance while driving continuous improvements. If you are motivated, well-organized, and ready to lead a dedicated team, this opportunity offers a chance to make a significant impact in the holiday park sector.

Qualifications

• 3-5 years' experience in a senior management role.
• Experience managing external contractors and performance management.
• Proven customer service excellence.

Responsibilities

• Manage site and grounds maintenance for guest satisfaction.
• Lead and motivate maintenance and security teams.
• Drive continuous improvement in operations.

Skills

Team Management

Health & Safety Expertise

Customer Service Excellence

Cost Control

Risk Assessment Knowledge

ICT Proficiency

Education

Health and Safety Qualifications (e.g., NEBOSH)

Job description

VANRATH is pleased to assist a prestigious client in recruiting for the role of Head of Park Operations based in Portrush.

This role is ideal for individuals with strong team management skills, health & safety expertise, and a focus on career development.

Salary - Negotiable + Bonus + 1% Equity

Responsibilities:

• Report directly to the CEO, managing site and grounds maintenance to ensure an outstanding environment for guests, owners, and staff.
• Oversee the upkeep of holiday parks' sites, grounds, and infrastructure.
• Maintain high standards of security and maintenance for guest and owner satisfaction.
• Lead and motivate grounds maintenance and security teams, including full-time, part-time, and seasonal staff.
• Encourage team performance to exceed guest expectations, uphold company standards, and adhere to health, safety, and HR policies.
• Drive continuous improvement within your areas, manage work programs seasonally, and ensure high standards are maintained.

Essential Criteria:

• 3-5 years' experience in a senior management role.
• At least 3 years' team management experience, including staff training and development.
• Experience managing external contractors and performance management.
• Knowledge of risk assessments and safe working systems.
• Understanding of site maintenance health and safety policies.
• Experience in cost control and value for money.
• Background in sales or customer service roles.
• Proven customer service excellence.
• Experience in the holiday park or tourism industry.
• ICT proficiency and computer literacy.
• Flexible, motivated, and well-organized.
• Full UK or NI driving license.

Desirable Criteria:

• Experience in site/grounds maintenance improvement and quality control.
• Experience managing plant, vehicles, and machinery.
• 2+ years in the caravan industry.
• Experience with large-scale projects or construction management.
• Knowledge of utility management and contract tendering.
• Experience implementing site safety protocols and risk assessments.
• Budget management skills.
• Ability to set and meet KPIs.
• Health and safety qualifications (e.g., NEBOSH).
• Experience in recruitment and team performance monitoring.

For more information, please apply, and we will contact you confidentially.

I've worked with Vanrath recently and highly recommend them. They are approachable, professional, and responsive throughout the process. I look forward to working with them again.

Sean was very helpful, understanding my motivations and skills, and arranged an interview quickly by recognizing transferable skills despite my lack of specific experience.

The VANRATH team kept me updated and provided excellent advice, making the process smooth and swift. I recommend reaching out to them for your job search.

As a first-time user of a recruitment agency, I am very satisfied with my experience with Vanrath.