Head of Operations (Wales)

The Nelson Trust; Cardiff; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join a mission-driven organization as the Head of Operations, where you can make a tangible difference in women's lives. Drive operational excellence and lead a team dedicated to providing holistic support to women in the criminal justice system while ensuring compliance and aligning with strategic goals. This role offers a competitive salary, professional development opportunities, and a supportive work environment.

Benefits

Competitive salary and benefits package

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in a leadership role within community services.
• Strong understanding of operational management and compliance.
• Excellent communication and negotiation skills.

Responsibilities

• Lead and oversee daily operations ensuring quality and efficiency.
• Develop and implement strategic plans to improve services.
• Engage with stakeholders to strengthen support networks.

Skills

Leadership

Strategic Planning

Community Engagement

Financial Management

Education

Relevant Degree or Experience

Job description

Position: Head of Operations - Women’s Community Services

Empowering Women's Lives, Leading Operational Excellence

Are you a dynamic leader with a passion for empowering women and driving operational excellence?

Join our team as the Head of Operations and make a meaningful impact in advancing community services dedicated to diverting women and young adults away from the criminal justice system and into support at the earliest opportunity.

Responsibilities:

As the Head of Operations, you will:

• Lead and oversee the daily operations of all services, ensuring the highest quality and efficiency.
• Develop and implement strategic plans to expand and improve women's community services.
• Manage budgets and financial planning to ensure sustainable growth and impact.
• Foster a culture of collaboration, respect, and accountability within the organisation.
• Ensure compliance with all relevant laws, regulations, and organisational policies.
• Work closely with the executive team to align operational strategies with organisational goals.
• Engage with community stakeholders, partners, and donors to strengthen support networks.
  
  

What We Offer:

• A fulfilling career with the opportunity to make a tangible difference in women’s lives.
• Competitive salary and benefits package.
• Professional development opportunities.
• A supportive and inclusive work environment.
  
  

About Us:

We are a mission-driven organisation committed to creating safe, inclusive, and empowering spaces for women in need.

The Nelson Trust provides holistic support for women involved with the Criminal Justice System (CJS) under the supervision of the National Probation Service. Women include those serving a community order and women released from HMP Eastwood Park.

Our Women’s Centres offer gender-responsive, trauma-informed practical and emotional support and interventions to address needs including housing, substance misuse, health, finance, previous trauma, children & families, and education, training and employment with the aim of reducing social harms and re-offending whilst empowering women to access opportunities to reach their full potential. The Centres are a unique resource - a safe, women-only space where a wide range of problems related to offending, safety and well-being can be addressed in a warm and supportive environment with the aim of diverting women from the criminal justice system and into support at the earliest opportunity. Our services span the CJS including early intervention, arrest diversion, probation orders and through the gate and resettlement support for women released from HMP Eastwood Park.

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

Application Details:

To apply, please completed an application form or submit your CV and a cover letter outlining your experience and vision for the role. The closing date for applications is 16th July 2025.

Join us in making a difference and championing excellence in women's community services. Together, we can empower women to thrive, grow, and achieve their fullest potential.