Head Of Operations - Social Housing

ADB Recruitment; Widnes; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading Construction company in the UK seeks a Head of Operations to oversee responsive works. The role demands strategic leadership, managing multiple teams, and driving KPIs. Ideal candidates will have a strong background in social housing and be adept at using data analytics to improve operations. A competitive salary, car allowance, and bonuses are included.

Benefits

Competitive salary

Car allowance of 19%

10% bonus

Excellent company pension

Qualifications

• Exposure to the world of Social Housing.
• Strong understanding of delivering on large frameworks.
• Ability to perform to KPIs.

Responsibilities

• Oversee large framework of responsive works.
• Drive improvements in systems and processes.
• Build and maintain close client relationships.

Skills

Analytical mindset to interpret KPI data

People leadership

Understanding of social housing

Experience with KPIs

Tools

Power BI

Job description

Overview

About the Company

A leading Construction company who operate within the Social Housing space, are looking for a Head of Operations to join their team. This business have over 30 years of successful and reputable trading under their belt, and over £100m of secured work in the pipeline, in both planned and responsive works. This is a modern and forward thinking company who are keen to evolve and improve on an already successful business model. This is a company who are striving to recruit and retain the best talent in the market, and pride themselves on their ongoing success across a number of frameworks/partnerships.

Role Responsibilities

• Reporting into the MD, you will oversee a large framework of responsive works.
• This is a strategic and process driven role that will require you to work analytically to ensure an already successful service is maximised both from a profitability and efficiency standpoint.
• You will oversee and lead a Commercial Team, Responsive Repairs Team, Compliance and Eco, Scheduling, and Data and Insight/Tech team.
• In your day to day role you will oversee KPIs that include: First time fix; Minutes to complete a repair; Completed jobs in a day; Quality; Customer satisfaction; Van stocks; Value of completed works; Miles per repair; Complaints; etc.
• Utilising Power BI, with the support of a tech team, you will work analytically to drive improvements in systems and process across the business.
• This role also oversees an ongoing move towards clear and measurable KPIs that drive staff performance, promotion and bonus structures.
• You will work to build and maintain close client relationships and report the data on performance of ongoing service delivery.
• This business are currently exploring the power of AI and how it can support their teams to be more efficient across their working day, and this is a role that will engage with this project and project leads involved in driving this.

About You

• Ideally, you have exposure to the world of Social Housing and have the understanding of what it means to succeed in this space, and perform to KPIs.
• You have the analytical mindset to interpret KPI data, and work strategically to drive best practice and process across a team.
• You are a people leader and have a strong understanding of how to deliver on a large social housing framework.

What’s On Offer

• Salary is competitive, and negotiable based on experience.
• Car allowance of 19%, plus 10% bonus, and excellent company pension.
• Full package details are available on request