Head of Operations & Service Delivery

CYS Group; Coleshill CP; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading service management company in Coleshill is seeking a Head of Operations to lead operational activities, ensuring high-quality services and compliance with industry standards. Responsibilities include contract management, operational efficiency, team leadership, and maintaining customer satisfaction. Ideal candidates will have proven experience in a similar role, strong leadership skills, and a knowledge of UK compliance standards.

Qualifications

• Proven experience in a senior operational role within FM, M&E, Business Services, Electrical or Fire & Security sectors.
• Strong knowledge of UK compliance standards and industry regulations.
• Expertise in contract management including mobilization and project management.
• Ability to implement operational improvements and manage change effectively.

Responsibilities

• Lead and manage all operational activities ensuring high-quality service delivery.
• Oversee profitable day-to-day operational performance across installation and maintenance services.
• Control operational budgets and monitor costs to deliver projects within financial targets.
• Ensure adherence to UK fire and security regulations and health & safety standards.

Skills

Leadership

Communication

Customer service focus

Negotiation

Budget management

Operational improvement

Education

Relevant technical or management qualifications (e.g., NVQ, IOSH, Prince2)

Job description

A leading service management company in Coleshill is seeking a Head of Operations to lead operational activities, ensuring high-quality services and compliance with industry standards. Responsibilities include contract management, operational efficiency, team leadership, and maintaining customer satisfaction. Ideal candidates will have proven experience in a similar role, strong leadership skills, and a knowledge of UK compliance standards.