Head of Operations (Public Services)

Job Description

What you'll be doing:

• Performing approvals including ICAP L1 bid sign on/sign out and work at risk approvals.
• Signing contracts at L2 approval level.
• Defining appropriate financial targets across accounts and Client Partners as required to underpin the business plan.
• Management of the Industry pre-sales budget across sub-sectors ensuring continued focus on cost of sale.
• Oversee the CCS Framework opportunity screening and reporting process.
• Overseeing financial and risk modelling (deal shaping) for major PS bids.
• Working with the Finance Business Partner to shape forecasts and drive profitability across accounts.
• Designing and implementing effective Industry governance including LT meetings and monthly strategic account reviews.
• Pipeline management (salesforce) ensuring accurate forecasting and upward reporting (e.g., BU Reviews).
• Shaping and delivering a clear Industry Demand signal to Service Lines and driving proactive planning in this context.

Oversight of Industry investments in line with the business plan.

What experience you'll bring:

• Business strategy and planning
• Financial forecasting and modelling including scenario analysis
• Resource demand forecasting and management
• Business operations, process and governance
• Teamwork
• Senior Stakeholder Management
• Presentation Skills
• Communication

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.

For more information on Diversity, Equity, and Inclusion, please click here.

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities for our people. We also offer flexible work options.

More information about NTT DATA UK & Ireland can be found here.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and are committed to promoting equity and diversity. We are also a proud Disability Confident Committed Employer. We actively collaborate with individuals with disabilities and long-term health conditions to eliminate barriers to employment. We guarantee an interview to applicants who declare a disability and meet the role's minimum requirements. Please let us know if you need any reasonable adjustments during the recruitment process.

Join us in building a truly diverse and empowered team.