Head of Operations - NEC

Manchester Arndale; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading facilities management company seeks an Operational Lead for the NEC Group Contract in Birmingham. This role involves managing various operational teams, ensuring strategic best practices and efficient service delivery while achieving commercial objectives. The ideal candidate will possess solid experience in facilities management, excellent communication skills, and a proactive approach to customer service.

Qualifications

• Experience in managing P&L up to £20m.
• Experience in both private and public sectors.
• Ability to communicate effectively at all levels.

Responsibilities

• Lead operational teams for the NEC Group Contract.
• Ensure operational excellence in service delivery and compliance.
• Produce service delivery operating platforms with risk management.

Skills

Management experience in Facilities Management

Proven experience in the development and implementation of Contract Strategies

Excellent interpersonal skills

Strong Commercial awareness

Proactive, customer and results focused

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern:Monday to Friday however the working hours are dependent on event activity, with time to be self-managed, some weekend work will be required around events.

To lead all operational teams for the NEC Group Contract including Security, Stewarding, Cleaning, Traffic, Fire, Waste & Estates. To provide strategic insight into best practice and technology solutions in order to achieve a world class service. Responsible for ensuring those delivery methodologies are applied and achieve the most commercially and innovative solutions for our customer, identifying business wide programmes that improve productivity costs for OCS and the NEC Group.

Main duties and responsibilities:

• Producing service delivery operating platforms and costs by following repeatable methodologies that ensure consistency of approach across all venues, known outcomes and definable commercial and reputational risks
• Develop and deliver operational excellence in the following areas: Standards (Development, Compliance, Measurement, Improvement); and process improvements to deliver more productive and commercial ways of working.
• Leader for Security and its related legislation and regulations work with the Authorities to maintain up to date information on current information and requirement. Providing benchmarking and intelligence for OCS and NEC Group.
• Ensure that personal H&S competence and skill level is maintained i.e. attended Managing Safety programme and other Company safety events.

Experience/skills required for this role:

• Management experience in Facilities Management at a senior level
• Managed P&L up to £20m
• Right to work in the UK
• Proven experience in the development and implementation of Contract Strategies and programmes
• Proven experience of leading in a multi-layered organisation, with competing priorities
• Private and public sector environmentsexperience
• Proactive, customer and results focused
• Excellent interpersonal skills and ability to communicate effectively at all levels both internally and externally.
• Ability to quickly build both personal and functional credibility with operational managers and colleagues.
• Strong Commercial awareness and application of an outsourced service environment including negotiation skills.
• Tact, diplomacy & composure.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.