Head of Operations (Midlands)

Heat Recruitment; Birmingham; On-site; GBP 50,000 - 65,000; Full time

Job summary

A leading recruitment firm is seeking a Head of Operations to take charge of a critical leadership role in Birmingham. This position oversees operational services across insurance and compliance, ensuring continuous improvement. The successful candidate will demonstrate strong project management skills and have a proven track record in operational leadership, particularly within insurance broking. Join a supportive culture that values collaboration and innovation.

Benefits

Competitive Salary including car allowance

Role with reach, visibility, and impact

Supportive culture focusing on collaboration

Qualifications

• Proven track record in senior operational leadership, ideally in insurance broking.
• Strong project and change management skills.
• Experience with systems migration and acquisition integration.

Responsibilities

• Lead a high-performing operations team to deliver process solutions.
• Manage system migrations and acquisition integrations.
• Ensure compliance and exceptional client service.

Skills

Operational leadership

Project management

Stakeholder engagement

Systems migration

Acquisition integration

Job description

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Head of Operations (Midlands), Birmingham

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Client:

Heat Recruitment

Location:

Birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

bbf9c4272d32

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Location

BIRMINGHAM

Salary £50000 - £65000 TypePermanent WorkplaceOn-Site Ref88311

Recruiter Managing This Role

The Head of Operations plays a critical leadership role across the Group, ensuring the effective delivery of operational services and continuous improvement initiatives across both the insurance broking and compliance consultancy divisions. This role oversees a high-performing central operations team, delivering system, process, and infrastructure solutions that enable the wider business to grow, integrate acquisitions, maintain compliance, and deliver exceptional client service. You will lead cross-functional project delivery, system migrations, acquisition integrations, resource planning, and major transformation initiatives helping to translate group-wide strategy into practical and efficient operational outcomes

Skills and Experience Required
Proven track record in senior operational leadership, ideally within insurance broking or
financial services.
Strong project and change management skills with the ability to lead multiple complex
workstreams.
Experience of systems migration and acquisition integration.
Knowledge of insurance operating models and the regulatory environment (e.g. FCA).
Highly developed interpersonal and stakeholder engagement skills.
Ability to lead through ambiguity and prioritise under pressure.
Comfortable handling detail while maintaining a strategic view.
Experience with platforms such as Acturis, SchemeServe, Monday.com, and VoIP systems.
(Desirable)
Exposure to IT or telephony platforms in a leadership context. (Desirable)
Understanding of resource modelling and MI/reporting for performance management.
(Desirable)

Benefits
Competitive Salary up to £65,000 including a car allowance.
Play a central role in shaping operational success and integration across a growing group.
A role with reach, visibility, and tangible impact across multiple businesses.
Supportive culture with a focus on collaboration, performance, and innovation

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