Head of Operations - Maintenance

British Airways; Glasgow; On-site; GBP 60,000 - 90,000; Full time

Job summary

British Airways seeks a Head of Operations at Maintenance Glasgow to lead strategic and operational functions. Responsibilities include ensuring exceptional service delivery and compliance while fostering a culture of safety and continuous improvement. Candidates must have proven leadership in a complex engineering environment and relevant technical qualifications. The role offers competitive remuneration and excellent staff travel benefits.

Benefits

Staff travel benefits including unlimited standby tickets.

Discounted airfares for friends and family.

Qualifications

• Proven experience leading a large engineering maintenance organization.
• Strong understanding of airworthiness compliance and health & safety legislation.
• Experience in delivering business changes.

Responsibilities

• Lead the BAMG Part 145 operation, ensuring safety and compliance.
• Drive a culture of continuous improvement and high-quality service delivery.
• Develop strong partnerships with key stakeholders.

Skills

Leadership

Communication

Commercial awareness

Collaboration

Education

Aircraft Maintenance Licence

Engineering degree

Job description

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A career without limits

As the nation's flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you're inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Head of Operations - Maintenance Glasgow

Join our leadership team at British Airways as Head of Operations at British Airways Maintenance Glasgow (BAMG). This is a key role, responsible for the strategic and operational leadership of our engineering maintenance operation in Glasgow, ensuring exceptional service delivery, safety, compliance, and performance.

What you'll do:

• Lead the BAMG Part 145 operation as the accountable post holder, ensuring safe, compliant, and high-quality maintenance services.
• Drive consistent, high-quality service delivery that meets all customer and regulatory requirements.
• Drive a culture of continuous improvement and innovation, ensuring BAMG remains competitive and efficient, delivering year-on-year cost reductions.
• Build and maintain a constructive employee relations climate that supports change and enhances our ways of working.
• Develop strong partnerships with key stakeholders including suppliers, corporate safety, CAMO, and regulatory authorities.
• Maximise third-party commercial opportunities and support the wider Maintenance Leadership Team in delivering strategic business goals.
• Ensure processes meet statutory airworthiness standards and benchmark positively against industry standards.

What you'll bring to British Airways:

• Strong leadership with the ability to inspire, motivate, and influence across multiple teams and stakeholders.
• A flexible, agile mindset with a can-do attitude and the ability to remain composed under pressure.
• Excellent communication and commercial skills, with a sharp focus on safety, quality, and customer service.
• A commitment to collaboration, continuous improvement, and delivering results through others.

Your experience:

• Proven experience leading a large engineering maintenance organisation or department in a complex industrial setting.
• Strong understanding of airworthiness compliance, engineering processes, and health & safety legislation.
• Strong commercial acumen, supplier management skills, and experience in business change delivery.
• An appropriate technical qualification such as Aircraft Maintenance Licence, Engineering degree or equivalent, and familiarity with continuous improvement methodologies.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.

At British Airways you'll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don't expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.