Head of Operations - Growing Casual Dining Concept

COREcruitment; West Midlands; On-site; GBP 65,000 - 75,000; Full time

Job summary

A leading hospitality firm is seeking a Head of Operations to oversee multi-site operations across the M25 corridor. The ideal candidate will have substantial experience in managing operational performance and employee development. You'll lead efforts to enhance customer journeys, drive financial success, and ensure each site operates efficiently. This role offers a salary up to £75,000 plus additional benefits including a car and bonus.

Qualifications

• Experience in multi-site operations with budgets around £16m.
• Proven success in developing people and teams.
• Passionate about hospitality and knowledge of brand management.

Responsibilities

• Own the customer journey to enhance visitor experience.
• Lead staff training to form high-performing teams.
• Control COGS and GP margins to maintain profitability.
• Drive operational performance across the region.
• Engage employees to enhance customer satisfaction.
• Monitor competition creatively and strategically.
• Coach teams through effective leadership.
• Be the public face of the brand in-store.

Skills

Multi-site operations experience

Staff training and development

Financial performance management

Customer journey management

Innovative and creative thinking

Job description

Head of Operations – Growing Casual Dining Concept
Nationwide (ideally M25 corridor)
Up to £75,000 + car + bonus

Our client is looking for a Head of Operations who’s ready to step up and make an impact. This isn’t about ticking boxes – it’s about rolling up your sleeves, adding to a great culture, and making a regional business thrive.

You’ll be reporting into the Founder, with a strong brand and a profile product to back you up. Your focus? Pulling communities together, understanding how a strong brand performs regionally, and ensuring every site is firing on all cylinders.

What You’ll Be Doing:

• Owning the customer journey – making every visit memorable
• Leading staff training and development – building high-performing teams
• Controlling COGS and GP margins – keeping the numbers healthy
• Driving operational and financial performance across the region
• Putting people first – employee engagement, operational development, and customer satisfaction
• Keeping a close eye on the competition and thinking creatively
• Coaching teams to deliver results through strong leadership
• Representing the business in-store – being the face of the brand

Who You Are:

• Experienced in multi-site operations with budgets circa £16m
• Currently thriving in a similar role
• Proven success in developing people and teams
• Innovative, creative, and energetic – full of ideas and drive
• Passionate about hospitality and fanatical about the brand
• Want to add value to a more independent business and have real exposure to strategy

This is a role for someone who wants to make a real difference, lead with energy, and help a brand grow responsibly and successfully.