Head of Operations - Growing Casual Dining Concept

COREcruitment; East Midlands; On-site; GBP 70,000 - 75,000; Full time

Job summary

A growing casual dining company is seeking a Head of Operations in the East Midlands to lead multi-site operations with a focus on customer journey, team development, and financial performance. The ideal candidate will have experience managing large budgets and a passion for hospitality. This role offers a competitive salary package of up to £75,000 plus car and bonus.

Qualifications

• Proven success in leading multi-site operations with significant budgets.
• Innovative with strong leadership abilities.
• Passionate about hospitality and capability to engage teams.

Responsibilities

• Own the customer journey to enhance the experience.
• Lead staff training and development to build high-performing teams.
• Control COGS and GP margins for financial health.
• Drive operational and financial performance across the region.
• Engage employees and ensure customer satisfaction.

Skills

Leadership skills

Operational management

Financial acumen

Team development

Customer service focus

Job description

Head of Operations – Growing Casual Dining Concept
Nationwide (ideally M25 corridor)
Up to £75,000 + car + bonus

Our client is looking for a Head of Operations who’s ready to step up and make an impact. This isn’t about ticking boxes – it’s about rolling up your sleeves, adding to a great culture, and making a regional business thrive.

You’ll be reporting into the Founder, with a strong brand and a profile product to back you up. Your focus? Pulling communities together, understanding how a strong brand performs regionally, and ensuring every site is firing on all cylinders.

What You’ll Be Doing:

• Owning the customer journey – making every visit memorable
• Leading staff training and development – building high-performing teams
• Controlling COGS and GP margins – keeping the numbers healthy
• Driving operational and financial performance across the region
• Putting people first – employee engagement, operational development, and customer satisfaction
• Keeping a close eye on the competition and thinking creatively
• Coaching teams to deliver results through strong leadership
• Representing the business in-store – being the face of the brand

Who You Are:

• Experienced in multi-site operations with budgets circa £16m
• Currently thriving in a similar role
• Proven success in developing people and teams
• Innovative, creative, and energetic – full of ideas and drive
• Passionate about hospitality and fanatical about the brand
• Want to add value to a more independent business and have real exposure to strategy

This is a role for someone who wants to make a real difference, lead with energy, and help a brand grow responsibly and successfully.