Head of Operations - Fintech Leadership (Financial Education & SaaS)

The Sure Fx Group; Manchester; On-site; GBP 150,000 - 200,000; Full time

Job summary

A UK-based fintech company is seeking a Head of Operations to oversee the execution of company strategy and ensure operational excellence. The successful candidate will have strong leadership experience in fintech or SaaS, a proven track record in operational management, and the ability to motivate teams. They will implement policies, lead performance reporting, and drive operational efficiencies. A competitive salary reflects the seniority of this role.

Benefits

Competitive salary

Mission-driven environment

Qualifications

• Proven senior leadership experience in fintech, SaaS, or a comparable results-driven environment.
• Track record of executing strategy and enforcing accountability.
• Exceptional leadership presence, decisive and performance-focused.

Responsibilities

• Implement company strategy and enforce policy compliance across all departments.
• Lead daily operations ensuring objectives and KPIs are met.
• Coordinate and motivate a cross-functional team for operational consistency.

Skills

Senior leadership experience in fintech or SaaS

Operational management

KPI tracking

Data-led decision-making

Proficiency with Google Workspace

Team motivation

Tools

Google Workspace

Job description

Overview

We are now seeking a Head of Operations to lead from the front - ensuring company strategy is executed with precision, discipline, and measurable results. This is a hands-on command position for a leader who thrives on structure, accountability, and performance. As Head of Operations, you will act as the operational commander of the business - ensuring that strategic plans and company policies are implemented effectively, teams are aligned, and KPIs are consistently achieved.

You will be responsible for driving execution across all business units, maintaining control over performance, and issuing timely, accurate reports in line with company procedures. This role requires a leader who combines authority with operational insight - someone who ensures plans become actions and results follow.

Key Responsibilities

• Implement company strategy and enforce policy compliance across all departments.
• Lead with authority, maintaining discipline, clarity, and accountability throughout the organisation.
• Direct daily operations to ensure objectives, KPIs, and deliverables are met or exceeded.
• Oversee performance reporting and ensure all documentation and updates align with company standards.
• Coordinate and motivate a cross-functional team, ensuring unity of direction and operational consistency.
• Maintain effective digital communication and oversight using Google Workspace (Gmail, Meet, Docs, Sheets, Drive, etc.).
• Drive operational efficiency, process adherence, and data-led decision-making.
• Represent the company with professionalism and integrity in all external engagements.
• Proven senior leadership experience in fintech, SaaS, or a comparable results-driven environment.
• A track record of executing strategy, enforcing accountability, and delivering measurable business outcomes.
• Strong command of operational management, KPI tracking, and reporting processes.
• Exceptional leadership presence - decisive, disciplined, and focused on performance.
• Proficiency with Google Workspace / Google Suite for management and communication.
• Ability to manage and motivate distributed teams to operate as one coordinated unit.
• UK-based or able to work UK business hours.
• Fully equipped home office setup, including reliable internet connectivity and a professional working environment.

Company and Environment

We are a UK-based fintech and financial education company developing proprietary financial optimisation software designed to help individuals and businesses make smarter financial decisions. Our platform combines education, automation, and personalised financial tools to empower long-term success.

Benefits and Compensation

Competitive salary reflective of the seniority and responsibility of the role.

A mission-driven environment where strong leadership directly shapes growth and success.