Head of Operations – Early Stage Tech Start-up

Intellect Group; England; Hybrid; GBP 50,000 - 100,000; Full time

Job summary

A forward-thinking tech start-up in London is seeking a Head of Operations to build and optimize core operational functions. This hybrid role demands a hands-on leader capable of scaling operations in a high-growth phase. Competitive salary of £50,000 – £100,000 plus stock options. Join a mission-driven team focused on making home energy smarter and cleaner.

Benefits

Stock options

Clear progression pathway to senior roles

Hybrid working: 2–3 days/week in the London office

Qualifications

• Experience in building or scaling functions from scratch.
• Resourceful and proactive in operational tasks.
• Excited to join a mission-led company at its early stage.

Responsibilities

• Build and own core operational functions from customer support to finance.
• Streamline customer onboarding & support processes.
• Manage and grow Customer Success function as the business scales.
• Oversee finance operations including billing and invoicing.
• Identify and fix operational bottlenecks and design scalable processes.
• Collaborate with founders on strategic priorities.

Skills

Startup or scale-up experience

Hands-on approach

Operational toolkit in customer, finance, process building

Problem-solving in fast-moving environments

Job description

Overview

Head of Operations – Early Stage Tech Start-up | London

£50,000 – £100,000 + Stock Options

Progression Path to Senior Leadership / Future COO

Hybrid – 2–3 days/week in London office

Are you a builder who loves getting stuck in, solving problems, and scaling things that matter?

This is an opportunity to join a well-funded, mission-driven climate tech start-up that’s making home energy smarter, cheaper, and cleaner. Backed by top-tier investors and already partnered with major industry players, they’re now entering a high-growth phase — and need someone to own and scale their operational engine.

The Role

You’ll be the person who sets up and runs the backbone of the business. From customer support to finance ops to internal systems — you’ll build, optimise, and eventually scale out these functions. This is a hands-on role where you’ll shape strategy while rolling up your sleeves to make things happen.

This is perfect for someone who’s set up operations inside an early-stage startup and is ready to have a real impact.

What You’ll Do

• Build and own core operational functions — from customer support to finance and reporting.
• Set up and streamline customer onboarding & support, using tools, automation, and feedback loops to improve the user experience.
• Be the voice of the customer internally, making sure insights and issues feed into product and commercial roadmaps.
• Manage and grow a Customer Success function, including hiring and developing team members as the business scales.
• Take ownership of finance operations (billing, invoicing, VAT, investor updates) with support from external accountants.
• Identify and fix operational bottlenecks — designing scalable systems and processes.
• Work closely with the founders on key strategic and commercial priorities.

You Should Apply If You…

• Have startup or scale-up experience — ideally you’ve built or scaled functions from scratch.
• Are a do’er — hands-on, resourceful, and happy to get into the weeds while building for scale.
• Bring a strong operational toolkit across customer, finance, and process building.
• Thrive in fast-moving environments and enjoy solving messy problems.
• Are excited by the idea of joining a mission-led company at a formative stage.
• (Bonus) Experience in B2C, tech, or climate tech is a plus.

The Package

• £50,000 – £100,000 base (depending on experience)
• Stock options — real ownership as the company grows
• Clear progression pathway to senior roles, including the potential to step into a COO position in the future.
• Hybrid working: 2–3 days/week in their London office