Head of Operations - B2C Fintech

Propel; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A fast-growing fintech firm in London is seeking a Head of Operations to manage broad responsibilities and drive European expansion. The ideal candidate should possess a B2C fintech background with card experience and enjoy a hands-on role within a dynamic environment. This position requires at least four days a week in the London office. Join us for a fast track to potential major growth and exit in the upcoming years.

Qualifications

• Minimum 4 days a week in the London office.
• Hands-on approach to leadership.
• Ability to switch gears quickly.

Responsibilities

• Negotiate Mastercard and co-brand contracts.
• Drive European expansion plans.
• Write proposals for partners and regulators.
• Run hiring processes and shape the team.
• Handle operational hiccups as needed.

Skills

B2C fintech background with card experience

Strong written and verbal communication skills

Sharp commercial mind

Fast learner who thrives on variety

Problem-solving skills

Job description

Overview

We’re hiring: Head of Operations for a fast-growing fintech scaleup in London. This is a hands-on, high-ownership role reporting to the founder, with broad exposure across the business and a path toward a major growth phase and exit in the next few years.

What You’ll Get

• A true right-hand role to the founder with exposure to every corner of the business
• Direct involvement in European expansion, fundraising, and investor strategy
• A front-row seat as the business scales through major co-brand partnerships
• Huge breadth and variety; no two days will look the same
• The chance to build the operational backbone of a high-growth fintech
• A fast-track to exit in the next 2 to 3 years alongside a chairman with scale and exit experience

Responsibilities

• Negotiating Mastercard and co-brand contracts
• Driving European expansion plans
• Supporting fundraising, investor conversations, and the next investor raise
• Writing proposals for partners, regulators, and shaping key strategic partnerships
• Running hiring processes and shaping the team
• Being everywhere, spinning plates, and solving problems
• Booking tradespeople, sorting office moves, mounting screens, and handling operational hiccups as needed

What This Role Involves (Hands-On)

• This is a full-on, hands-on role; nothing is beneath you
• If you’re seeking a traditional HOO with large teams and layers of management, this is not for you

Must Haves

• B2C fintech background with card experience (ideally from a startup or scaleup)
• Sharp commercial mind; you can read contracts, spot risks, and understand detail
• Fast learner who thrives on variety and can switch gears quickly
• Strong written and verbal communication skills
• Fully hands-on; you love solving problems and getting things done
• Minimum 4 days a week in the London office, no exceptions

Who Will Love This

• People who’ve been the go-to person for a founder in a B2C fintech, especially with card experience
• Generalists who thrive in fast-paced, scrappy environments
• People who can jump from negotiating VC term sheets to fixing office kit on the same day
• Sharp operators who care about the commercial detail and are flexible about tasks

Who This Won’t Suit

• If you want a big team to manage, this isn’t the role
• If you need hybrid or remote working, this isn’t the right fit
• If handling day-to-day details like booking tradespeople or customer issues isn’t appealing, this won’t be for you
• If you prefer leading from a distance, you won’t enjoy this

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Note: This is a London-based role requiring four days per week in the Central London office.