Head of Operations and Projects

NHS; Oswestry; On-site; GBP 55,000 - 60,000; Full time

Job summary

NHS is looking for a dedicated Head of Operations and Projects to provide strategic leadership for facilities, IT, and project teams. This pivotal role involves overseeing development programs and ensuring operational excellence, all while supporting our mission to improve the lives of local children with life-threatening conditions. With a strong emphasis on collaboration and innovation, we seek candidates who can drive impactful change and align with our values.

Benefits

Generous annual leave entitlement, starting at 34 days

Organisational pension scheme

Blue Light Card and staff rewards programme

Cycle to Work Scheme

Wellbeing services including staff counselling

Funded Medicash - Health Care Cash Plan

Flexible working arrangements

Great development opportunities

Qualifications

• Experience leading teams in operational and project roles.
• Professional/degree level qualification or equivalent experience.
• Experience in leading change projects.

Responsibilities

• Lead Facilities, IT, and Projects teams.
• Oversee strategic priorities for estates development and sustainability.
• Manage cross-functional projects and resources.

Skills

Leadership

Project Management

Communication

Collaboration

IT Infrastructure Understanding

Education

Professional/degree level qualification

Tools

Microsoft 365

Job description

Job summary

About the Head of Operations and Projects role:

As well as providing leadership for the Facilities, IT and Projects teams and their experienced team managers, the Head of Operations and Projects will join the charitys Senior Management Team and take the lead on strategic priorities including a multi-year programme of estates development, integrating environmental sustainability principles into operations and projects, the evaluation of emerging technologies, and business continuity and resilience.

You will be flexible in your approach to working hours and times and be comfortable to regularly travel between Hope House in Shropshire and TyGobaith in Conwy to deliver your role.

Main duties of the job

We are looking for a Head of Operations and Projects who has:

- A proven track record of leading teams in both operational and project roles.

- Professional/degree level qualification (or equivalent experience).

- Experience of leading change projects in support of strategic objectives.

- Exceptional communication and collaborative working skills.

- An understanding of digital workplace tools, IT infrastructure and facilities operations.

We are interested to hear from applicants from a broad range of professional backgrounds. If you are leader with both operational and project experience and are aligned with our charitys purpose and values, then whichever industry you currently work in you may have the transferable skills to make a success of this role.

About us

Working at Hope House Children’s Hospices is more than just a job, you will be joining an incredible team who are motivated to deliver our Purpose which is to give every local child with a life-threatening condition, and their family, access to professional care and improve their quality of life from the point of diagnosis.

Whether your role involves helping us to reach more children, providing outstanding care, raising vital funds, or ensuring the charity is well run and managed, we work together to help every child to live their best life.

Our team live by our values by working together with trust and support; being fair and honest in the decisions we make and how we work and interact with others; and embracing new learning and sharing best practices.

Belonging and feeling part of the team is really important to us. Whatever your background, you’ll be treated with fairness and respect. We want all our staff to feel comfortable and be able to bring their true selves to work.

If you are looking for a worthwhile and rewarding career, where your work will make a real difference to the lives of local children and their families then we would love to hear from you.

Details Date posted

06 June 2025

Pay scheme

Other

Salary

£55,056 to £59,289 a year Car Allowance of £5,532 per annum

Contract

Permanent

Working pattern

Full-time

Reference number

JR1326960OswHOOAP

Job locations

Nant lane

Morda

Oswestry

Shropshire

SY10 9BX

Job description Job responsibilities

Could you be our new Head of Operations and Projects? This is a rare opportunity to join Hope House Children’s Hospices in a senior role and play a vital part in achieving our mission; helping every child with a life-threatening condition to live their best life.

Hope House Children’s Hospices have an opportunity for a Head of Operations and Projects to join our team based in Oswestry. You will join us on a full time, permanent basis. In return, you will receive a competitive salary of between £55,056 - £59,289 per annum,depending on experience. Plus Car Allowance of £5,532 per annum.

About the Head of Operations and Projects role:

As well as providing leadership for the Facilities, IT and Projects teams and their experienced team managers, the Head of Operations and Projects will join the charity’s Senior Management Team and take the lead on strategic priorities including a multi-year programme of estates development, integrating environmental sustainability principles into operations and projects, the evaluation of emerging technologies, and business continuity and resilience.

You will be flexible in your approach to working hours and times and be comfortable to regularly travel between Hope House in Shropshire and T Gobaith in Conwy to deliver your role.

We are looking for a Head of Operations and Projects who has:

• A proven track record of leading teams in both operational and project roles.
• Professional/degree level qualification (or equivalent experience).
• Experience of leading change projects in support of strategic objectives.
• Exceptional communication and collaborative working skills.
• An understanding of digital workplace tools, IT infrastructure and facilities operations.

We are interested to hear from applicants from a broad range of professional backgrounds. If you are leader with both operational and project experience and are aligned with our charity’s purpose and values, then whichever industry you currently work in you may have the transferable skills to make a success of this role.

About us:

By joining Team Hope House and TyGobaith, you will be helping your local community and in return for this, we make a real commitment to your career, health and wellbeing.

We will support you by offering:

• Generous annual leave entitlement, starting at 34 days per annumwith service increments
• Organisational pension scheme
• Blue Light Card and staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Funded Medicash - Health Care Cash Plan
• Flexible working arrangements
• Great development opportunities

Closing date: 20th June 2025

Interview date: 2nd July 2025

If you think you have what it takes to be our Head of Operations and Projects and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our Director of Finance, People and Resources, Andy Fergus; contact us on 01691 679 679 or email [e-mail] to arrange a call. We’d love to hear from you!

The successful applicant will be required to obtain a Standard Disclosure from the Disclosure and Barring Service (paid for by Hope House).

Hope House and T Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

Job description Job responsibilities

Could you be our new Head of Operations and Projects? This is a rare opportunity to join Hope House Children’s Hospices in a senior role and play a vital part in achieving our mission; helping every child with a life-threatening condition to live their best life.

Hope House Children’s Hospices have an opportunity for a Head of Operations and Projects to join our team based in Oswestry. You will join us on a full time, permanent basis. In return, you will receive a competitive salary of between £55,056 - £59,289 per annum,depending on experience. Plus Car Allowance of £5,532 per annum.

About the Head of Operations and Projects role:

As well as providing leadership for the Facilities, IT and Projects teams and their experienced team managers, the Head of Operations and Projects will join the charity’s Senior Management Team and take the lead on strategic priorities including a multi-year programme of estates development, integrating environmental sustainability principles into operations and projects, the evaluation of emerging technologies, and business continuity and resilience.

You will be flexible in your approach to working hours and times and be comfortable to regularly travel between Hope House in Shropshire and T Gobaith in Conwy to deliver your role.

We are looking for a Head of Operations and Projects who has:

• A proven track record of leading teams in both operational and project roles.
• Professional/degree level qualification (or equivalent experience).
• Experience of leading change projects in support of strategic objectives.
• Exceptional communication and collaborative working skills.
• An understanding of digital workplace tools, IT infrastructure and facilities operations.

We are interested to hear from applicants from a broad range of professional backgrounds. If you are leader with both operational and project experience and are aligned with our charity’s purpose and values, then whichever industry you currently work in you may have the transferable skills to make a success of this role.

About us:

By joining Team Hope House and TyGobaith, you will be helping your local community and in return for this, we make a real commitment to your career, health and wellbeing.

We will support you by offering:

• Generous annual leave entitlement, starting at 34 days per annumwith service increments
• Organisational pension scheme
• Blue Light Card and staff rewards programme
• Cycle to Work Scheme
• Wellbeing services which includes staff counselling
• Funded Medicash - Health Care Cash Plan
• Flexible working arrangements
• Great development opportunities

Closing date: 20th June 2025

Interview date: 2nd July 2025

If you think you have what it takes to be our Head of Operations and Projects and help us deliver our mission, then please click ‘apply’ now! We are welcoming informal discussions with our Director of Finance, People and Resources, Andy Fergus; contact us on 01691 679 679 or email [e-mail] to arrange a call. We’d love to hear from you!

The successful applicant will be required to obtain a Standard Disclosure from the Disclosure and Barring Service (paid for by Hope House).

Hope House and T Gobaith Children’s Hospices are committed to equality of opportunity and meeting the needs of children, young people and families. The care we provide and the environment we create to deliver care reflects our ongoing commitment to respecting the diversity of the communities we serve, and the individual physical, spiritual and emotional needs of each person and their loved ones.

Person Specification Qualifications Essential

• High level of general educational attainment.
• Professional or degree level qualification in a relevant subject (i.e. business management, leadership, IT, facilities management etc.) or equivalent experience.

Desirable

• None

Skills Essential

• The key skills you will require for this role include:
• Proven track record of leading teams in multiple disciplines
• Ability to manage cross functional projects to meet agreed objectives
• Highly developed computer literacy and understanding of IT systems
• Procurement and vendor management
• Managing departmental budgets and resources to meet objectives.
• Deploying resources in response to changing situations and demands
• Exceptional interpersonal and communication skills
• Writing, developing and implementing policies, reports and presentations
• Inspiring and leading others
• Ability to quickly learn and influence without direct prior experience
• Stakeholder engagement and customer service
• Delivering conventional and complex solutions

Desirable

• None

Knowledge Essential

• Leadership and team management good practice
• Project and change methodologies
• Buildings maintenance and supporting trades
• Understanding of digital workplace tools, IT infrastructure and networks
• Excellent knowledge of Microsoft 365 applications (Word, Excel etc.)
• Business continuity and disaster recovery

Desirable

• None

Competencies Essential

• The Competencies and behaviours that are critical in this role include:
• Delivering Results and Meeting Customer Expectations
• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Deciding and Initiating Action
• Makes prompt, clear decisions which may involve tough choices or considered risks; takes responsibility for actions, projects and people; takes initiative, acts with confidence and works under own direction; initiates and generates activity.
• Planning and Organising
• Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks; monitors performance against deadlines and milestones.

Desirable

• None

Person Specification Qualifications Essential

• High level of general educational attainment.
• Professional or degree level qualification in a relevant subject (i.e. business management, leadership, IT, facilities management etc.) or equivalent experience.

Desirable

• None

Skills Essential

• The key skills you will require for this role include:
• Proven track record of leading teams in multiple disciplines
• Ability to manage cross functional projects to meet agreed objectives
• Highly developed computer literacy and understanding of IT systems
• Procurement and vendor management
• Managing departmental budgets and resources to meet objectives.
• Deploying resources in response to changing situations and demands
• Exceptional interpersonal and communication skills
• Writing, developing and implementing policies, reports and presentations
• Inspiring and leading others
• Ability to quickly learn and influence without direct prior experience
• Stakeholder engagement and customer service
• Delivering conventional and complex solutions

Desirable

• None

Knowledge Essential

• Leadership and team management good practice
• Project and change methodologies
• Buildings maintenance and supporting trades
• Understanding of digital workplace tools, IT infrastructure and networks
• Excellent knowledge of Microsoft 365 applications (Word, Excel etc.)
• Business continuity and disaster recovery

Desirable

• None

Competencies Essential

• The Competencies and behaviours that are critical in this role include:
• Delivering Results and Meeting Customer Expectations
• Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Deciding and Initiating Action
• Makes prompt, clear decisions which may involve tough choices or considered risks; takes responsibility for actions, projects and people; takes initiative, acts with confidence and works under own direction; initiates and generates activity.
• Planning and Organising
• Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; manages time effectively; identifies and organises resources needed to accomplish tasks; monitors performance against deadlines and milestones.

Desirable

• None

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Hope House Children’s Hospices

Address

Nant lane

Morda

Oswestry

Shropshire

SY10 9BX

Employer's website

https://www.hopehouse.org.uk/ (Opens in a new tab)

Employer details Employer name

Hope House Children’s Hospices

Address

Nant lane

Morda

Oswestry

Shropshire

SY10 9BX

Employer's website

https://www.hopehouse.org.uk/ (Opens in a new tab)