Head of Operations and Performance

Alder Hey Children's Nhs Foundation Trust; West Kirby; On-site; GBP 90,000 - 110,000; Full time

Job summary

Alder Hey Children's NHS Foundation Trust in Liverpool is seeking an experienced operational leader to become Head of Operations and Performance for Integrated Urgent and General Paediatric Care. You will provide strategic and day-to-day leadership across the portfolio, working with senior clinical, nursing and operational colleagues to drive delivery.

The role focuses on improving performance, service transformation and assurance across quality, safety, access, workforce and finance, while

Qualifications

• Significant operational management experience in a complex organisation.
• Experience of delivering against performance standards and recovery plans.
• Strong financial, workforce and governance awareness.
• Ability to lead service improvement, transformation and productivity programmes.
• Excellent communication, influencing and stakeholder management skills.
• A values-led, inclusive and collaborative leadership style.
• Strong analytical and digital capability to support performance assurance and decision-making.

Responsibilities

• Provide strategic and day-to-day leadership across Integrated Urgent and General Paediatric Care.
• Drive operational performance, service improvement and transformation.
• Provide assurance across quality, safety, access, workforce and finance.
• Engage senior stakeholders and lead multidisciplinary teams.

Skills

Operational leadership

Performance management

Financial governance

Service improvement

Stakeholder management

Analytical skills

Digital capability

Collaborative leadership

Tools

Data analytics tools

Job description

We are seeking an experienced and values-driven operational leader to join our team as Head of Operations and Performance for Integrated Urgent and General Paediatric Care. Working alongside senior clinical, nursing and operational colleagues, you will provide strategic and day-to-day leadership across the portfolio. You will drive operational performance, service improvement and transformation, while providing assurance across quality, safety, access, workforce and finance.

You will bring significant senior operational management experience, strong analytical and influencing skills, and a proven ability to lead multidisciplinary teams, manage complex challenges and deliver sustainable improvements for children, young people and families. You will be confident working across professional and organisational boundaries, using data and insight to support decision-making, identify improvement opportunities and drive delivery. You will be an inclusive and compassionate leader, able to engage teams, build credibility with senior stakeholders and support a culture of accountability, collaboration and continuous improvement. This is an exciting opportunity for someone who wants to make a meaningful contribution to improving services and outcomes for children, while helping to shape operational delivery within one of the country's leading specialist children's trusts.

Each year, we provide care to more than 450,000 children and young people. Alder Hey Children's Hospital, located in Liverpool UK, is at the heart of Alder Hey and is one of Europe's biggest and busiest children's hospitals, where we treat everything from common illnesses to highly complex and specialist conditions. In addition to our Children's Health Campus, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man, ensuring we are able to provide the best care to our families in the heart of our communities. The Trust employs a workforce of 4,115 staff who work across our community and hospital sites. As a teaching and training hospital, we provide education and training to around 900 medical and over 800 nursing and allied health professional students each year.

• Significant operational management experience in a complex organisation
• Experience of delivering against performance standards and recovery plans
• Strong financial, workforce and governance awareness
• Ability to lead service improvement, transformation and productivity programmes
• Excellent communication, influencing and stakeholder management skills
• A values-led, inclusive and collaborative leadership style
• Strong analytical and digital capability to support performance assurance and decision-making