Head Of Operations

Westwood Recruitment; Ringway; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading FinTech startup in Manchester is seeking a Head of Operations. This role involves defining and delivering operations strategy across various functions, building and managing teams, and ensuring compliance with regulations. Candidates should have over 5 years of experience in senior operations roles, ideally in FinTech. The position offers a salary range of £50,000-£60,000 per year and hybrid work opportunities after onboarding.

Benefits

Career progression into broader leadership

Engaged investors support

Exposure to cutting-edge FinTech practices

Qualifications

• 5+ years in senior operations roles, ideally in FinTech or high-growth startups.
• Experience scaling operations from early stages upwards.
• Strong knowledge of compliance and regulatory requirements.
• Data-driven, tech-savvy with an understanding of automation.

Responsibilities

• Define and deliver the operations strategy across functions.
• Build and lead operational teams, hiring and mentoring talent.
• Implement KPIs and dashboards to monitor performance.
• Collaborate with product and tech to automate processes.
• Ensure compliance with regulations including payments and KYC.
• Manage budgets and vendors effectively.

Skills

5+ years in senior operations roles

Experience scaling operations

Strong knowledge of payments compliance

Data-driven and tech-savvy

Excellent leadership skills

Hands-on and strategic thinker

Job description

Overview

Head of Operations — Manchester-based FinTech startup delivering flexible payment plan solutions. Salary: £50,000-£60,000 per year. Location: Manchester (office-based initially, hybrid once embedded).

Responsibilities

• Define and deliver the operations strategy across customer, merchant, risk, and compliance functions
• Build and lead operational teams, hiring and mentoring talent as the company scales
• Implement KPIs, SLAs, and dashboards to monitor performance and drive efficiency
• Collaborate with product and tech to automate processes and integrate AI where valuable
• Ensure compliance with regulations including payments, KYC, and AML
• Manage budgets, vendors, and resources effectively
• Drive continuous improvement and operational excellence across the business

Qualifications

• 5+ years in senior operations roles, ideally in FinTech, BNPL, payments, or high-growth startups
• Experience scaling operations and building teams from early stage upwards
• Strong knowledge of payments, compliance, and regulatory requirements
• Data-driven, tech-savvy, with understanding of automation and AI tools
• Excellent leadership, communication, and stakeholder management skills
• Hands-on approach — strategic thinker who can also roll up sleeves

Benefits

• Senior leadership role in an ambitious FinTech specialising in payment plan solutions
• Influence and shape how the company grows and scales
• Career progression into broader leadership as the business expands
• Hybrid working after initial onboarding period
• Backing from engaged investors and exposure to cutting-edge FinTech practices