Head of Operations

Nhs View All Jobs; Redhill; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

NHS pension scheme

27 days annual leave + bank holidays

Employee discounts & benefits

Flexible working options

Job summary

Modality East Surrey Division is seeking a Head of Operations to drive operational excellence across a multi-site GP service. You will lead strategic operations, workforce management, governance, IT infrastructure and service delivery improvements to enhance patient care and staff satisfaction.

You will collaborate with the executive partner and divisional board, shape scalable operational models, and lead change across the division, ensuring high-quality governance and sustainable performance

Qualifications

• Extensive leadership experience in healthcare operations and NHS governance.

Responsibilities

• Lead strategic operations, workforce management, and organisational development across the East Surrey Division.

Skills

Senior leadership

Budget management

Governance & quality

Board-level stakeholder management

Digital transformation

Multi-site GP experience

Project/Change management

MS Office (Outlook/Excel/Word)

Tools

MS Office

Job description

As Head of Operations, you will be a pivotal member of the Divisional Board, driving operational excellence across the East Surrey Division. You will:

• Lead strategic operations, workforce management, and organisational development across the division
• Oversee governance, compliance, HR processes, risk management, and operational performance
• Provide financial oversight, budget management, and optimise resource utilisation
• Lead digital transformation and IT infrastructure initiatives to future-proof operational delivery
• Shape service delivery models to enhance both patient care and staff satisfaction
• Support the Executive Partner and Divisional Board in planning, implementing, and evaluating organisational priorities
• Work collaboratively across multidisciplinary teams and external partners to ensure high-quality, efficient, and innovative services, All employees have access to our employee benefits scheme and NHS pension. We are proud to be an Equal Opportunities Employer, committed to fair and equitable recruitment in line with the Equality Act 2010., Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.

You will thrive in this position if you: Have a passion for operational leadership within primary care Enjoy balancing strategic planning with hands-on delivery Are driven to optimise systems, processes and performance Value governance, quality and patient safety Want to lead meaningful, large-scale change If you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application. We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

• Vaccinations: Mandatory for certain roles; guidance provided for managing risks
• Right to work: Proof of UK eligibility required at interview
• References: Two references required, covering at least the past three years
• Employment history: Notify us of any gaps of 6 weeks or more Strong understanding of NHS guidelines, primary care operations, and service delivery models.
• Experience working within a multi-site GP environment (desirable).
• Project and change management expertise (PRINCE2, LEAN, or equivalent (desirable).
• Significant experience as a Practice Manager, Senior Practice Manager, or equivalent NHS leadership role (essential).

Skills Essential

• Proven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.
• Experience managing complex teams and delivering change within large organisations.
• Financial and commercial acumen, including budget management and risk assessment.
• Excellent stakeholder management and influencing skills at Board level.
• Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.
• Workforce leadership and a focus on quality improvement.
• A collaborative and values-driven leadership style.

Personal Qualities Essential

• Strategic thinker with the ability to balance long-term vision and operational delivery.
• Visionary, proactive, and innovative leader.
• Strong communicator and collaborative relationship builder.
• Committed to staff development, empowerment, and wellbeing.
• Adaptable and resilient in a fast-paced healthcare environment.
• Confident operating at both strategic and operational levels.
• Comfortable leading through change and ambiguity.
• Passionate about people, culture and patient care.

Person Specification Knowledge Essential

• Strong understanding of NHS guidelines, primary care operations, and service delivery models.
• Experience working within a multi-site GP environment (desirable).
• Project and change management expertise (PRINCE2, LEAN, or equivalent (desirable).
• Significant experience as a Practice Manager, Senior Practice Manager, or equivalent NHS leadership role (essential).

Skills Essential

• Proven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.
• Experience managing complex teams and delivering change within large organisations.
• Financial and commercial acumen, including budget management and risk assessment.
• Excellent stakeholder management and influencing skills at Board level.
• Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.
• Workforce leadership and a focus on quality improvement.
• A collaborative and values-driven leadership style.

Personal Qualities Essential

• Strategic thinker with the ability to balance long-term vision and operational delivery.
• Visionary, proactive, and innovative leader.
• Strong communicator and collaborative relationship builder.
• Committed to staff development, empowerment, and wellbeing.
• Adaptable and resilient in a fast-paced healthcare environment.
• Confident operating at both strategic and operational levels.
• Comfortable leading through change and ambiguity.
• Passionate about people, culture and patient care.

Modality East Surrey Division is part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a multidisciplinary workforce of more than 1,800 staff. We are proud to be a Pulse GP Team of the Year 2025 award-winning practice, delivering high-quality, patient-centred care across a dynamic and evolving primary care landscape. We are committed to continuous improvement, innovation, and scalable operational solutions, including digital transformation, automation of administrative processes, and robust governance frameworks to ensure patient safety and quality assurance.

In this role, you will help shape innovative, scalable operational models that improve both patient outcomes and staff experience while supporting a culture of excellence, collaboration, and continuous improvement. If you are ready to take on a challenging and rewarding senior leadership role, where your expertise, strategic thinking, and operational insight will make a tangible difference to patient care and service delivery, we want to hear from you.

Salary & Work Details

• £65,000 per year
• Permanent
• Full-time
• 4 hours ago

Ready to make an impact? Why not consider joining us as Head of Operations within Modality East Surrey Division an award-winning forward-thinking GP Partnership of Modality Partnership 65k per annum WTE negotiable for the right candidate We are seeking an experienced, dynamic and exceptional Head of Operations to join the East Surrey Division of Modality Partnership working closely with the executive partner and divisional leadership team. This full-time, senior leadership role offers the opportunity to shape, strengthen, and optimise operational services across a forward-thinking GP super-partnership. You will play a pivotal role in shaping and delivering operational excellence across a multi-site GP service, ensuring high-quality care, strong governance and sustainable performance. If you are a compassionate, patient-focused leader with a passion for primary care, workforce wellbeing, and service improvement, we want to hear from you.We would consider operational managers from NHS background and wider secondary care.

Why join us?

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits scheme
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support initiatives