Head of Operations

Evaro; Norwich; On-site; GBP 60,000 - 90,000; Full time

Job summary

Evaro, a fast-growing healthtech startup redefining healthcare, seeks a Head of Operations. The role emphasizes optimizing performance across various departments and improving collaboration to ensure timely medication delivery. The ideal candidate will lead teams, drive strategic initiatives, and thrive in high-growth environments.

Benefits

Pension scheme

Professional development opportunities

Modern office near Norwich

Regular team building events

Qualifications

• Proven experience in operations management or consulting.
• Strong analytical skills leveraging data dashboards.
• Deep understanding of regulated healthcare environments.

Responsibilities

• Drive operational strategy across warehouse, pharmacy, and customer support.
• Collaborate to eliminate workflow bottlenecks.
• Coach team leaders to achieve same-day medication dispatch.

Skills

Operations Management

Analytical Skills

Team Leadership

Cross-Functional Collaboration

Strategic Thinking

Education

Experience in healthcare or pharmaceuticals

Experience in healthtech

Job description

Our mission?

To increase accessibility to prescription medications and improve health outcomes by providing a seamless, technology-driven solution that empowers brands to integrate digital health services effortlessly, Evaro strives to build the online banking for UK healthcare.

Our journey

Evaro was founded in 2018 by Dr Thuria Wenbar, and Dr Oskar Wenbar after realising that 25% of Accident & Emergency (A&E) consultations and 40% of General Practice (GP) appointments focused on minor health conditions. Starting as an online service for e-Surgery and e-Pharmacy, Evaro has since expanded its offerings to support 13.5 million patients across NHS and private healthcare services in the UK.

Our values:

Put Patients First | We exist to improve patients' lives.

Teamwork Makes It Work | We believe in collaboration.

Level Up | Continuous learning is core to our success.

Embrace Innovation | We lead with cutting-edge digital health technologies.

Join us as a Head of Operations to optimise performance across departments, improve team collaboration, and ensure timely, accurate delivery of medications to every customer.

You will report to the CEO and collaborate with a team of dedicated leads across warehouse operations, customer service, and pharmacy.

As a Head of Operations at Evaro, you will:

• Drive operational strategy across warehouse, pharmacy, and customer support functions.
• Collaborate with department leads to identify and eliminate bottlenecks in workflows.
• Coach and mentor team leaders, enabling high-performing teams with a focus on same-day medication dispatch.
• Lead performance reviews, data analysis, and implement continuous improvement strategies.
• Ensure strict adherence to healthcare compliance standards and mitigate operational risks.
  
  

About you:

• Proven experience in operations management, consulting, or pharmacy/logistics operations.
• Strong analytical skills – comfortable leveraging data dashboards to guide decisions.
• Inspirational team leader and coach, skilled in cross-functional collaboration.
• Deep understanding of regulated environments such as healthcare or pharmaceuticals.
• Strategic thinker with a hands-on approach to startup growth and scaling operations.
• Thrive in fast-paced, high-growth environments with evolving priorities
• Significant advantage is experience in healthtech or scaling teams from 50 to 200+ employees over the next 2–4 years.
  
  

What You Can Expect

• Work in a fast-growing startup redefining healthcare through technology and data.
• Collaborate with innovative clients and a passionate, forward-thinking team.
• Take on high-impact projects that directly shape the future of digital healthcare.
• Embrace innovation in a company centred on technology-driven solutions.
  
  

Perks

• Salary – mutually agreed upon, reflecting your experience.
• Pension scheme
• Opportunities for professional development and growth
• A modern office based just outside of Norwich
• Regular team building and events
  
  

Our hiring process:

• Initial conversation with our Talent Partner (Maja)
• 1-hour virtual assessment
• Interview with Hiring Manager
• Onsite/remote business case to connect with the team and experience the company culture.
• Offer
  
  

To learn more about us:

Evaro Website | Evaro LinkedIn page | Evaro Careers