Head of Operations

Harrison Scott Associates; Maidstone; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading company in direct mail and data management is seeking a Head of Operations. This role involves overseeing business operations, enhancing client service, and managing a large team. Candidates should have extensive experience in production environments and excellent leadership skills.

Qualifications

• At least 5 years of experience in print or direct mail production.
• Familiarity with postal services and products across DSA and Royal Mail is essential.
• Experience managing operations with over 40 staff.

Responsibilities

• Ensure efficient and effective business running.
• Enhance client service levels while ensuring compliance with regulations.
• Drive strategies for high growth and profitability.

Skills

Excellent PC skills

Strong communication skills

Decision-making abilities

Time management skills

Staff management experience

Organizational skills

Problem-solving abilities

Attention to detail

Job description

This job description provides a comprehensive overview of the Head of Operations role, including responsibilities, requirements, and the company background. However, it can be improved for clarity and readability by restructuring some sections and removing redundant or less relevant information. Here is a refined version:

Head of Operations

We have a fantastic opportunity for a natural leader with a great attitude to become Head of Operations for a company that has established itself as an expert in direct mail, data management, postage solutions, print, storage, and distribution. Our client combines extensive knowledge, passion, and high-end consultancy, offering a comprehensive service under one roof.

The primary purpose of this role is to ensure the efficient and effective running of the business, working closely with the Board and Senior Teams. Key responsibilities include promoting the brand and reputation, enhancing client service levels, and ensuring the company's performance and compliance with the Companies Act 2006.

Under the guidance of the Board, the Head of Operations will drive strategies to maintain the company's high growth, profitability, and market leadership.

Candidates must have at least 5 years of experience working in a production environment within print or direct mail, with good knowledge of Lithographic, Digital, and Direct Mail machinery capabilities. Familiarity with postal services and products across DSA and Royal Mail is essential. Experience managing operations with over 40 staff and using Print Management information systems is required.

Key responsibilities include:

• Supplier Management & Procurement
• Staffing and HR
• Production, Productivity & Workflow
• Health & Safety
• Site Maintenance & Upkeep
• Environmental Management (ISO 14001)
• Insurance & Covenants
• Capital Investment

Skill requirements include:

• Excellent PC skills (Word, Excel)
• Strong communication skills (oral and written)
• Decision-making and responsibility-taking abilities
• Time management and organizational skills
• Staff management experience
• Ability to work under pressure and meet deadlines
• Planning, control, and attention to detail
• Motivational, innovative, and implementation skills
• Effective judgment and problem-solving abilities
• Talent spotting and development skills
• Decisiveness and integrity

Note: Although the initial paragraphs about job vacancies and email submissions are informative, they are not directly relevant to the specific role and could be omitted for clarity if focusing solely on the Head of Operations position.