Head of Operations

Collate; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company seeks a dynamic Head of Operations in London to oversee project management and guide teams towards high-quality project delivery. This role involves leading operations, enhancing processes, and collaborating across functions while ensuring profitability and effective resource management.

Qualifications

• Proven experience leading operations in a fast-paced, project-based environment.
• Strong commercial acumen focused on delivery margin and cost control.
• Hands-on problem-solving skills with a focus on team leadership.

Responsibilities

• Lead and mentor project management and admin teams.
• Continuously improve operational processes and report on KPIs.
• Manage procurement and logistics budgets.

Skills

Leadership

Problem Solving

Process Improvement

Commercial Acumen

Communication

Job description

One of the top 5 dealers, great team, looking for a leader in Ops

OVERVIEW

Seeking a dynamic Head of Operations to lead our project management and administrative teams, ensuring seamless delivery across every stage, from pre-contract planning through to final installation. This role is crucial in supporting sales, driving process excellence, and ensuring high-quality project outcomes that are delivered on time and on budget.

Operations Leadership

• Lead and mentor the project management and admin teams
• Oversee resource planning, team development, and departmental performance
• Foster a culture of accountability, collaboration, and continuous improvement
• Ensure all projects are delivered to a high standard and within commercial targets
• Partner with the Sales team to shape operational strategy during tenders
• Join client meetings to build confidence in delivery capability and timelines

Project Oversight

• Guide project teams through post-award delivery
• Troubleshoot escalated issues and keep departments aligned
• Manage external partners, including installation teams, freight, and customs

Process & Performance

• Continuously improve operational processes and internal systems
• Monitor KPIs and report to identify efficiencies and boost performance
• Champion best practices across all operational functions

Procurement & Logistics

• Oversee procurement, supplier coordination, and delivery scheduling
• Approve customs and compliance documentation
• Manage installation and logistics budgets with sales and delivery teams
• Resolve operational disputes when needed

Cross-Functional Impact

• Collaborate across teams to resolve supplier, budget, or logistics challenges
• Contribute operational insight to wider business planning and leadership meetings

Requirements

What We’re Looking For:

• Proven experience leading operations in a fast-paced, project-based environment
• Strong commercial acumen with a focus on delivery margin and cost control
• Confident communicator and team leader with hands-on problem-solving skills
• Comfortable working cross-functionally and client-facing when needed
• A natural organiser with a continuous improvement mindset

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