Head of Operations

Ncounter; London; Hybrid; GBP 80,000 - 120,000; Full time

Job summary

Ncounter is seeking an experienced Head of Operations for its London office, focusing on leading DevOps strategy and cross-functional collaboration within a pioneering fintech environment. This senior leadership role involves driving operational strategies and ensuring secure, scalable service delivery while developing high-performing teams—an exciting opportunity to shape the future of fintech operations.

Qualifications

• Proven leadership in DevOps, operations, or platform engineering.
• Strong expertise in infrastructure-as-code and automation tooling.
• Experience with cloud architecture and security frameworks.

Responsibilities

• Lead Build, Infrastructure and DevOps strategy and CI/CD pipeline implementation.
• Oversee operational resilience and cost-efficiency.
• Build and develop a high-performing Ops team.

Skills

Leadership

DevOps

Collaboration

Infrastructure-as-code

Automation tooling

Cloud architecture

Security frameworks

Job description

Head of Operations - Fintech SaaS (London/Hybrid)

Ncounter have an excellent position for an experienced Head of Operations to join a market-leading fintech company specialising in cutting-edge web trading software used by global financial institutions.

This is a senior leadership role, where you will need to drive the operational strategy, focusing initially on Build and Infrastructure progress, with DevOps transformation at the heart of your early months core responsibilities. Later, this role will be expanding into wider infrastructure responsibilities, managed services, and the development lifecycle maturity. You'll need to lead cross-functional collaboration across Product, Engineering, and Customer Success teams, ensuring scalable and secure delivery practices that align with business growth.

Key responsibilities:

• Lead Build, Infrastructure and DevOps strategy and modern CI/CD pipeline implementation
• Oversee both on-prem & cloud, operational resilience, and cost-efficiency
• Evolve the managed services offering and operational support model
• Champion development best practices and performance metrics
• Build and develop a high-performing, forward-thinking Ops team

About you:

• Proven leadership in DevOps, operations, or platform engineering within software environments
• Strong expertise in infrastructure-as-code, observability, and automation tooling
• Experience with cloud architecture and security frameworks (ISO27001/SOC2)
• Confident stakeholder engagement and cross-team collaboration
• Fintech background a plus

Play a key role in scaling an award-winning fintech product at the forefront of web trading innovation. Join a collaborative, flexible team culture that values your impact and offers excellent benefits. Based in London with hybrid working options.

Apply now and help shape the future of fintech operations in the City of London.