Head of Operations

Corecruitment; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A premium fitness studio in London is seeking a Studio Operations Manager who will oversee operations and enhance guest experiences. The ideal candidate will have a strong background in senior management within the hospitality or fitness sectors, exhibit excellent interpersonal skills and strategic thinking. Responsibilities include managing the team, ensuring compliance, maintaining operational standards, and developing guest engagement strategies.

Qualifications

• Previous senior management experience in hotels, hospitality, or fitness.
• Proven track record of success in managing teams and third-party suppliers.
• Ability to thrive in fast-paced environments.

Responsibilities

• Drive operational principles and support in creating operational content.
• Manage the departmental budget and ensure compliance.
• Develop and execute operational strategies to attract and retain guests.

Skills

Senior Management experience

Interpersonal skills

Conflict resolution

Team management

Strategic thinking

Adaptability

Communication skills

Proactive mindset

Job description

I have a great opportunity with a premium fitness studio looking for a Studio Operations Manager to drive the studios operations and guest experience. You are in the studios every day; and you are ensuring the team are upholding the highest standards managing both your team and third-party vendors to deliver on these standards. You set and maintain the premium standards on studio equipment, customer service, cleaning, and maintenance.

Role

• Drive the studios operational principles as laid out in the operations manual, support in creating any additional content like updating studio handbooks.
• Responsible for working within the budget ensuring all studios, and all equipment, are safe, legally compliant and that all certification is kept up to date.
• Work to automate, streamline, and standardise all studio operations (where possible), so we can operate at economies of scale with all supplies and have an ease of operations.
• Develop and execute an operational strategy to attract, engage, and retain guests.
• Have commercial awareness and strategic focus.
• Collaborate with the senior team to establish and manage the departmental budget.
• Develop, train and motivate team.
• Conduct regular surveys and collect feedback from guests to gauge satisfaction levels and identify areas for improvement.
• Work closely with the senior team to develop targeted customer communications, including newsletters, emails, and social media campaigns.
• Coordinate and oversee the contact database, ensuring accurate and up-to-date records are kept.
• Respond and react to in the moment studio emergencies, looping in all key stakeholders.
• Responsible for ensuring that all Ops systems are kept up to date.

Skills

• Previous Senior Management experience IN Hotels, Hospitality or Fitness
• Ability to adapt to different personalities and create meaningful relationships with guests and internal teams.
• Ability to empathise with members and resolve conflicts in a professional and tactful manner.
• Ability to work cooperatively with other staff and members.
• You are a clear and straight communicator (both oral and written) with the ability to work in fast-paced environment.
• Proven track record of having managed a thriving team and third-party suppliers.
• Demonstrate quick, strategic, and creative thinking.
• proactive, autonomous mindset, curious to be continuously identifying new opportunities.

If you fit the requirements and want to apply, please send your CV and a cover letter to davidcorecruitment

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Created on 29/06/2025 by TN United Kingdom