Head of Operations

Metzger Search & Selection; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading Facilities Management company is seeking a Head of Operations based in London to manage customer accounts and drive improvement and growth. The role emphasizes leadership, budget management, and environmental advocacy in a dynamic and complex environment. Ideal candidates will have significant industry experience and excel in managing teams and resources effectively.

Qualifications

• Significant senior-level experience in Facilities Management.
• Proven track record in cost control and service improvement.
• Commercial thinker and skilled communicator.

Responsibilities

• Oversee all designated customer accounts effectively.
• Implement and support business development initiatives.
• Ensure delivery of customer service and compliance.

Skills

Leadership

Budget Management

Communication

Strategic Planning

Business Development

Environmental Advocacy

Job description

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Salary: Competitive salary with excellent benefits

Location: London

We’re working with a London-based Facilities Management company who specialise in providing front line cleaning services across the city.

Reporting to the Chief Executive Officer, we are looking for an experienced Head of Operations who will oversee all designated customer accounts effectively, with a particular emphasis on improvement and organic growth.

Responsibilities include:

• Actively supporting and encouraging the achievement of specified divisional and company objectives in accordance with established standards, policies and procedures
• Ensuring that goals and plans are achieved through effective management and motivation of all personnel
• Taking responsibility for the delivery of customer service, together with the co-ordination of environmental, health and safety and man-management planning policies and procedures
• Providing input into the tendering and re-tendering process
• Assisting in implementing the marketing strategy, and attending promotional events to increase take up of services
• Overseeing budget preparation for contracts
• Encouraging a proactive business development attitude with all levels of employees to help grow the business
• Motivating staff and holding responsibility for their general welfare and training plans

Candidate requirements:

• A strategic leader with significant senior-level experience in Facilities Management and/or Cleaning within a large, complex organisation
• A strong budget manager and commercial thinker with a proven track record of cost control, innovation, and service improvement
• A skilled communicator and collaborator with the ability to engage effectively with senior stakeholders and cross-service teams
• An environmental advocate, passionate about driving sustainability and achieving meaningful carbon reductions
• A confident decision-maker, able to manage competing priorities while maintaining safety, quality, and compliance
• An inspirational leader with a commitment to staff development, accountability, and inclusive leadership
• Ability to work some evenings, weekends and public holidays as required

If this sounds of interest please send your CV in Word format, quoting reference 33034/LT/ED detailing your current remuneration package and availability. If your application is of interest, one of our consultants will be in touch.

We regret that due to the high volume of responses, only those candidates that are progressing to the next stage will be contacted.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Facilities Services

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