Head of Operations

JR United Kingdom; Greater Manchester; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking travel company as the Head of Operations, where you will lead a dynamic team to enhance operational performance and service delivery. This role offers the chance to implement strategic changes, streamline processes, and ensure compliance with travel regulations. With a focus on building a multi-skilled team, you will champion a positive company culture while driving efficiencies and improvements. If you have a passion for travel and a proven track record in operations leadership, this is an exciting opportunity to make a significant impact in a respected organization.

Qualifications

• Minimum 5 years of leadership experience in travel operations.
• Strong understanding of UK travel regulations and compliance.

Responsibilities

• Lead the Operations team to ensure efficient daily operations.
• Implement operational best practices and streamline workflows.
• Develop training programs to enhance employee skills.

Skills

Leadership in travel operations

Understanding of UK travel regulations

Problem-solving skills

Crisis management skills

Operational efficiencies

Tools

Travel booking systems

CRM platforms

Automation tools

Job description

Head of Operations – Working for an award-winning travel company based in the Northwest of England. A fantastic opportunity to join an established and well-respected travel company with responsibility for managing a growing multi-function operations team, overseeing daily operations to ensure maximum productivity, efficiency, and profitability, whilst consistently delivering on service. This role will be responsible for the strategy and longer-term growth and will implement changes to improve operational performance whilst building a multi-skilled team, with an emphasis on service. This role will be working Mon-Fri 9am-5.30pm on a hybrid basis and offers a competitive basic salary plus a range of company benefits.

Head of Operations Role and Responsibilities:

1. Lead the Operations team including Sales Support, Quality Control, and Client Resolution, overseeing the day-to-day operations and ensuring processes are run smoothly and efficiently.
2. Ensure seamless coordination between Operations, Sales, Service, and Product teams to optimise workflows, implementing and maintaining operational best practices to deliver customer experience.
3. Identify opportunities to improve and streamline operational workflows, reducing processes and identifying and implementing new technology and automation solutions.
4. Ensure full compliance with UK and International travel regulations.
5. Develop and implement operational policies that align with industry best practices and legal requirements.
6. Handle crisis management situations, ensuring minimal impact on customers and business operations.
7. Work with the Training Manager to develop and implement training programs to enhance companywide employees’ skills and knowledge on regulatory compliance.
8. Champion and drive a positive company culture aligned with the values and vision.

Head of Operations Experience and Skills:

1. Proven leadership experience in travel operations, minimum 5 years.
2. Strong understanding of UK travel regulations.
3. Experience with travel booking systems, CRM platforms, and automation tools.
4. Ability to drive operational efficiencies and improvements.
5. Excellent problem-solving and crisis management skills.

If you would like to apply for the position of Head of Operations, please email an up-to-date CV to [emailprotected] or call Rachel on 01612384491.