Head of Operations

Zachary Daniels; Greater London; On-site; GBP 80,000 - 90,000; Full time

Job summary

Zachary Daniels is seeking a Head of Operations to lead a substantial multi-site hospitality estate across the UK. You’ll own the P&L, drive sales, and develop a team of Area Managers to deliver outstanding service and standards.

The role requires commercial acumen, a track record of managing large, high-volume operations, and the ambition to own an entire business unit with national mobility across London and the North.

Qualifications

• Experience leading large multi-site teams.
• Strong commercial acumen with P&L ownership.
• Track record of delivering high service and operational standards.

Responsibilities

• Full P&L ownership, driving sales and profitability.
• Lead and develop a team of Area Managers across a national estate.
• Set exceptional operational and service standards across all sites.
• Create a customer-first culture and drive performance improvements.
• Work with leadership to shape strategy and growth.

Skills

P&L ownership

Multi-site leadership

Commercial acumen

People leadership

High-street hospitality

National mobility

Job description

Head of Operations (BBBH37585) London, England

Salary: GBP80000 - GBP90000 per annum + Benefits

Head of Operations

£90,000 + bonus + package | Nationally Mobile | London & Northern England

Zachary Daniels is proud to be partnering with a high-profile, fast-paced hospitality business to appoint a Head of Operations to lead a significant multi-site operation across the UK.

This is a fantastic opportunity for an ambitious Regional Manager / Senior Regional Manager who is ready to step up and take genuine ownership of a business unit.

As Head of Operations, you will have full P&L ownership, lead a team of Area Managers and be responsible for driving performance, people, service and standards across a substantial portfolio of high street locations.

The Opportunity

Reporting into the senior leadership team, the Head of Operations will take overall accountability for the performance of the estate, leading through a team of experienced Area Managers.

You’ll be the person setting the pace — creating a culture where exceptional service, operational excellence and commercial performance go hand in hand.

Your remit will include:

• Full P&L ownership, driving sales, profitability and sustainable growth.
• Leading and developing a team of Area Managers, ensuring they are highly engaged, commercially focused and delivering through their teams.
• Setting and maintaining exceptionally high operational and service standards across the estate.
• Creating a genuinely customer-first culture where service is at the heart of the operation.
• Driving performance across a large, geographically dispersed portfolio.
• Using commercial insight and data to identify opportunities, improve performance and maximise profitability.
• Building a strong succession pipeline and developing high-performing leadership teams.
• Working closely with the wider leadership team to influence strategy and deliver the company's growth agenda.

About You

We’re looking for an inspirational multi-site hospitality leader who is commercially sharp, operationally obsessed and passionate about people.

You’ll ideally be operating at Regional Manager or Senior Regional Manager level within a branded hospitality environment — restaurants, coffee, QSR or another high-volume customer-facing concept.

You’ll bring:

• Proven experience leading large, multi-site teams through Area Managers or equivalent.
• Strong commercial acumen and genuine P&L ownership experience.
• A track record of delivering exceptional service and operational standards.
• The leadership capability to develop, challenge and inspire experienced managers.
• A highly visible, energetic leadership style suited to a fast-paced hospitality environment.
• A strong understanding of high-volume, high-street hospitality.
• The ambition to step beyond regional operations and take ownership of an entire business unit.
• National mobility, with the estate predominantly across Northern England and London.

Why this role?

This is a genuine opportunity for an ambitious Head of Operations to make their mark on a sizeable, customer-focused hospitality business.

For an existing Regional Manager, the role offers the chance to move beyond managing a region and truly own a business — with responsibility for the P&L, leadership team, customer experience and overall performance of the estate.

If you’re ready for the next step and want the scale, autonomy and commercial responsibility that comes with being a Head of Operations, this could be the move you’ve been waiting for.

BH37585